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Accenture

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3.9

based on 53.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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26434 Accenture Jobs

Customer Service Analyst

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 53.1k Reviews

3-5 years

₹ 6.2 - 8L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

Customer Service Analyst

Accenture

posted 7d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Handling Customer Support French Language Customer Care Operations Management

+ 7 more

Job Description


Skill required: Customer Relationship Management (CRM) - Business Insights

Designation: Customer Service Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years


  • What would you do?
  • Customer Support & Inquiry Resolution:oProvide Tier 1 support for employee payroll-related inquiries via ServiceNow (in written).oResolve basic Frequently Asked Questions concerning payslips, deductions, tax codes, benefits, pay & tax documents, etcoAddress payroll discrepancies, ensuring accurate and timely resolution while upholding high customer satisfaction standards.

    What are we looking for?
     1. Exceptional written and verbal communication skills with the ability to explain complex issues clearly in French language.2. Problem-Solving & Analytical Skills3. Previous experience in customer service or a related field4. Proficiency in French at a B2/C1 level or higher, with the ability to read, understand, and write clear and professional communicationStakeholder Management
  • Customer Relationship Management
  • Collaboration
  • Continuous Improvement mindset
  • Effective Written and Verbal Communication skills
  • Flexibility
  • Issue Management
    Roles and Responsibilities:
  • CRM System Management:oUtilize CRM support portal (ServiceNow) to log, track, and manage employees issues, ensuring proper documentation of all interactions.oMonitor and maintain the CRM system to ensure it reflects accurate and up-to-date information.
  • Documentation & Reporting:oAccurately document all customer interactions within the CRM system.oGenerate reports on key customer service metrics, including issue resolution, and overall satisfaction.
  • Quality Assurance & Compliance:oEnsure adherence to company policies, payroll regulations, and best practices in every employees interaction. Training will be provided.oParticipate in process improvement initiatives and enhance service delivery.
  • Collaboration & Escalation:oCollaborate with the onshore Tier 2 French payroll support teams and other relevant departments to address complex issues. These communications will be mainly verbal and in French language.oReaddress complex issues to Tier 2 French payroll support teams and escalate high-priority issues (i.e:no pay or pay discrepancies) to the Tier 3 French Support team to ensure timely and effective resolution.

    Qualifications     Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Customer Service Analyst roles with real interview advice

    People are getting interviews at Accenture through

    (based on 5.2k Accenture interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    18%
    18%
    13%
    4%
    2%
    12% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Accenture are saying

    3.8
     Rating based on 10 Customer Service Analyst reviews

    Likes

    Salary

    Dislikes

    Culture and religion biased

    Read 10 reviews

    Customer Service Analyst salary at Accenture

    reported by 166 employees with 3-9 years exp.
    ₹3.9 L/yr - ₹10 L/yr
    At par with the average Customer Service Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 53.1k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    Accenture Mumbai Office Location

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    Mumbai  (1)
    Mumbai Office
    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
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