Service Management Lead

Project Role :Service Management Lead


Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills :NEXThink

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful delivery of services and ensuring customer satisfaction.
Roles & Responsibilities:

Lead the delivery of programs, projects, or managed services.

Coordinate projects through contract management and shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors.

Ensure high levels of commitment and enable the strategic agenda.

Responsible for team decisions and managing the team to perform.

Engage with multiple teams and contribute to key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Collaborate with team members and be an SME in the field.

Contribute to the overall success of the organization. Professional & Technical Skills:

- Must To Have Skills:Proficiency in NEXThink.

- Strong understanding of service delivery operations.

- Excellent communication and interpersonal skills.

- Ability to manage and prioritize multiple tasks.

- Strong problem-solving and decision-making abilities. Additional Information:

The candidate should have a minimum of 7.5 years of experience in NEXThink.

This position is based in Bengaluru.

A 15 years full-time education is required.Qualification15 years full time education