HR Service Delivery Senior Analyst

Skill required: Employee Services - Employee and Labor Relations


Designation: HR Service Delivery Senior Analyst


Qualifications:Any Graduation


Years of Experience:5 to 8 years


What would you do?
Reporting to the Manager, Pension and Benefits, this position focuses on the support and administration of various leave of absences and time off plans. The role will have an emphasis on disability administration for over 190,000 colleagues across all divisions of LCL.

Investigate inquiries and provide timely resolution in a professional and confidential manner

Liaise with external providers (i.e. carriers, third party administrators) and internal providers (HR/LR, Medical Services Group, Management, etc.) for resolution of issues and claims

Liaise with HR and Store Management on leave of absence and time off policies and procedures

Facilitate applicable leave of absence training as required

Provide coaching to bookkeepers/Store Management/colleagues on leave of absence procedures and time off policiesDisability Administration

Responsible for the day to day administration of weekly indemnity/short term disability, including eligibility, new claims, completion of the Employer Statement, follow-ups, information changes, etc.

Responsible for the day to day administration of long term disability benefits, including eligibility, information changes, etc.

Responsible for ensuring legislative/contractual/collective agreement compliance in daily administrative processing

Work with colleague and HR to highlight and resolve payroll/claims payment issuesEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.


What are we looking for?

Customer Communications

Customer Support Operations

Adaptable and flexible

Problem-solving skills

Written and verbal communication

Agility for quick learning

Consistent track record of influencing and driving business improvement decisions.

Experienced people leader and coach.

Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor

Critical thinking ability, analytical mindset and professional judgement

Professionalism, integrity, and respect for confidentiality

Can work in a fast-paced work environment

Excellent communication skills & the ability to work at all levels of an organization

Absenteeism Management Process Design

Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts

 Qualifications 
Any Graduation