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Accenture

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3.9

based on 54.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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Top Rated IT/ITES Company - 2024

16747 Accenture Jobs

Service Delivery Ops Analyst

Accenture Solutions Pvt Ltd

3.9

based on 54.3k Reviews

3-5 years

₹ 2.4 - 9.28L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Service Delivery Ops Analyst

Accenture

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Logistics Supply Chain Management Project Management Warehouse Management Operations Management

+ 7 more

Job Description

Skill required: Order to Cash - Cash Application Processing

Designation: Service Delivery Ops Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Language - Ability:English - Advanced

What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.

Primarily responsible for Billing and cancellation of Time & Billing activities. Ensure that the necessary guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.

NOTE:real estate background preferred-40%Basic AccountingMS Office Analytical Skills Communication Skills Flexibility/AdaptabilityFocus on Goals Working Conditions

Moderate travel depending on project involvement

Willingness and ability to work on customer timings.

Constantly strive to complete assigned work within TAT and with focus on Quality

Overtime and On-Call requiredOptimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.

What are we looking for?

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Ability to establish strong client relationshipBilling:?Receive manual/electronic [EMILI] billing request.

If received manually, capture billing information from manual billing request.

Check for site number and master number in EMILI request and Input billing information.

Review and decide whether billable or not.

If not billable, determine RBS [Regional Billing Specialist] and return billing request.

Complete quality assurance on billing field?Invoice/Recognise revenue from Time and Material.Cancellation:?Receive new request in SOM workflow tool by way of tracer in email.

Determine if the request is to rebill customer, if so make corrections in EMILI and process.

If the request is cancellation, download cancellation request tool excel spreadsheet.

Run work order detail and Invoice detail in EDW, saving results to hard drive, pull query results into cancellation tool excel workbook. Save excel workbook to server and send email for approval to respective OD.

If approval received [within 10 days], open cancellation request and populate response. Process Credit Memo for the respective work order in EMILI to cancel and close SOM tracer.

If approval denied, reject request to original requestor.Invoice Preference/ Invoice Exceptions and Invoice Routing:?Based on customer specific request, generate invoice.

Based on request, make billing cycle suitable for the customer.

If requested specifically, the invoice may be sent to a different place than the site address.

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

?Review the billing requests received manually and electronically.

Check whether all the relevant data fields are correct.

Decide on revenue recognition, i.e., whether the transaction is billable or not after going through the customer notes and contract.

Comply with TAT and Accuracy as per SLA / operations metrics?Ensure all the cancellations come through SOM WFT tracer.

Ensure SOM cancellations have approval by OD or above level.

Should be able to handle customer queries ?Retain the mails and approvals by taking back up?Back up associate should be kept in loop for any major changes in accounts/policies?Should play supporting role during audits?Should have active participation in business and team meetings

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

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What people at Accenture are saying

3.8

Rating based on 57 Operations Analyst reviews

Anonymous · Customer Success, Service & Operations in Gurgaon / Gurugram

Likes

Accenture as a whole is good but my project is too bad Verizon

Job security - Excellent

Dislikes

Culture is toxic and no one seems to care and boasts only about the values

Skill development - Bad

+4 more

Read 57 Operations Analyst reviews

Operations Analyst salary at Accenture

reported by 653 employees with 1-10 years exp.

₹1.8 L/yr - ₹9.7 L/yr

15% more than the average Operations Analyst Salary in India

View more details

What Accenture employees are saying about work life

based on 54.3k employees

65%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Accenture Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru (1)

Bengaluru Office

71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
560052