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15845 Accenture Jobs

Learning Operations Associate

1-3 years

₹ 2.48 - 3.32L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

Learning Operations Associate

Accenture

posted 6hr ago

Job Description






Skill required:
Talent Development - Learning Delivery Operations



Designation:
Learning Operations Associate



Qualifications:
Any Graduation



Years of Experience:
1 to 3 years




  • What would you do?
    Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability.



    What are we looking for?
    Scheduling consists of taking client delivery information such as Course identification, dates, venue / location / capacity / preferred resources (Instructor, room etc.) and obtaining suitable information (such as instructor availability, venue availability) so as to publish a class schedule within a stated calendar period. Processes are defined to give step- by- step instructions on the interfaces, tasks and parameters to apply to the schedule. Class schedules are typically published on client systems (Learning Management Systems) or Accenture equivalent. This role provides scheduling services for Accenture Learning Shared Services, follows all scheduling processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management, Capability Management and the Scheduling Team Lead to identify and escalate client issues; obtains and confirms instructor and facility availability, and adds and amends schedule information to client / Accenture systems responding to changes (via e-mail / telephone) so as to maintain a current visible class schedule to the client.
  • 1+ yr work experience in a contact centerExposure to voice process (technical sector)Functional Competencies:
  • MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format
  • Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique
  • English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly Knowledge / Skills Requirements:
  • Good organizational, prioritisation and multi-tasking skills.
  • Strong analytical and problem solving skills.
  • Multi-cultural awareness.
  • Passion for customer service.
  • Team player.
  • Attention to detail.
  • Focus on high data accuracy.
  • Quality driven- in communications and all system transactions.
  • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate


    Roles and Responsibilities:
  • ResponsibilitiesPrimary:
  • Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations and using specified resources.
  • Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location.
  • Use Learning Management Systems (e.g. Client LMS, Accenture Sum Total LMS) to input class details for course schedules.
  • Complete system screens to accurately enter data to Client Systems / LMS.
  • Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
  • Allocate rooms, visual aids, instructor to courses based on defined business rules.
  • Solve basic resource conflicts by selecting viable alternatives from a defined list.
  • Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.
  • Assign Instructor resources based on guidance documents showing the required parameters to be used.
  • Work with team lead and the QA role to ensure that the best-fit resources are assigned. This may include reworking the schedule following reassignment of internal instructors to meet utilization guidelines or from classes that get cancelled.
  • Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
  • Update session information accurately and on time.
  • Ensure Cancellation policies are being followed.
  • Perform basic financial calculations to establish whether class enrolment generates required revenue and margin.Secondary
  • Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found.
  • Assist in Process Improvement initiatives.
  • Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead.


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Operations Associate roles with real interview advice

    Top Accenture Operations Associate Interview Questions

    Q1. How do you get use to bulk of invoices comes at a time and how do you work on it
    Q2. Wat do you know about p2p
    Q3. What is SAP, and how does it assist in the Procure-to-Pay (PTP) process?
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    What people at Accenture are saying

    3.9
     Rating based on 99 Operations Associate reviews

    Likes

    It has a job security as well as to upgrade our skills

    • Skill development - Good
      +3 more
    Dislikes

    Here we cannot manage our work life balance as well as we do not get promotions on time. And the package is very low.

    • Salary - Poor
      +2 more
    Read 99 Operations Associate reviews

    Operations Associate salary at Accenture

    reported by 660 employees
    ₹1.5 L/yr - ₹7.2 L/yr
    12% more than the average Operations Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 54.3k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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