Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Enterprise Network Operations


Good to have skills :Network Infrastructures
Minimum 3 year(s) of experience is required


Educational Qualification :Graduate Degree
ITIL certification
Network Fundamentals
CCNA
CCNP
Cisco WiFi

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Your typical day will involve troubleshooting and resolving software issues, collaborating with cross-functional teams, and providing technical support to end-users.


Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Troubleshoot and resolve software issues reported by end-users.
- Collaborate with cross-functional teams to identify and solve issues within critical business systems.
- Provide technical support and guidance to end-users.
- Document and maintain knowledge base articles for issue resolution.
- Assist in the implementation and maintenance of enterprise network operations.
- Stay updated with the latest industry trends and technologies.
- Ensure compliance with established ITIL processes and procedures.


Professional & Technical Skills:
- Must To Have Skills:Proficiency in Enterprise Network Operations.
- Good To Have Skills:Experience with Network Infrastructures.
- Strong understanding of network fundamentals.
- Experience with Cisco WiFi and network infrastructures.
- Hands-on experience with Cisco certifications such as CCNA and CCNP.
- Knowledge of ITIL processes and procedures.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.

Additional Information:
- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.
- This position is based at our Mumbai office.
- A Graduate Degree is required.


Qualifications

Graduate Degree
ITIL certification
Network Fundamentals
CCNA
CCNP
Cisco WiFi