Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Enterprise Network Operations


Good to have skills :Network Engineering Planning and Deployment Solution
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education CCNA CCNP

Summary:As a Senior Network Analyst, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations and supporting the overall application infrastructure. Your expertise in troubleshooting and resolving technical issues will be essential in maintaining the stability and performance of the systems.Key ResponsibilitiesTo handle 24/7 Network Operations as per shift timings including week end support.

To take ready ownership of incidents assigned to the queue in Service Now.

To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership.

Pass on the tickets / incident details to the next level of escalation within the SLA.

Develop and provide trend data and analysis on various reporting within the team.

Participate in client and service management reporting as required. Technical experience :. Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts

Advance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies.

Experience in troubleshooting issues on large enteprise networks.

Understanding of ITIL framework and processes.

Working knowledge of Service Now

Exposure to various Network Management Tools (HP, Splunk etc).
Professional Attributes.The candidate should have experience in troubleshooting issues on large enteprise networks.

Strong analytical and communication skills (written / oral) required.

Excellent time management skills and strong attention to detail

Basic skills in MS Excel / MS Power Point Tasks
Additional Information:

The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.

This position is based at our Bengaluru office.

A 15 years full-time education with CCNA and CCNP certifications is required.


Qualifications
15 years full time education CCNA CCNP