Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft Windows Desktop Management, Apple macOS Management

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth operation of our systems.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their technical issues and concerns.

Troubleshoot system or application problems and identify root causes.

Collaborate with cross-functional teams to design and implement effective solutions.

Ensure the smooth operation of systems and applications, minimizing downtime.

Stay updated with the latest industry trends and technologies to provide proactive support.

Assist in the documentation of technical processes and procedures. Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Windows Desktop Management, Apple macOS Management.

Good To Have Skills:Experience with Linux System Administration.

Strong understanding of system and application troubleshooting methodologies.

Experience in managing and supporting Windows and macOS environments.

Knowledge of scripting languages such as PowerShell or Bash.

Familiarity with Active Directory and Group Policy management.

Ability to diagnose and resolve hardware and software issues.

Excellent communication and interpersonal skills. Additional Information:

The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management.

This position is based at our Bengaluru office.

A 15 years full-time education is required.Qualifications15 years full time education