Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft Windows Desktop Management

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

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Summary:As an Application/Cloud Support professional with primary skill in Microsoft Windows Desktop Management,MAC, you will be responsible for providing technical support to end-users and ensuring smooth functioning of applications. Your typical day will involve troubleshooting technical issues, resolving incidents, and providing timely support to users. Good knowledge of Mac OS and support with Microsoft intune/Jamf, who can develop, maintain corporate macOS images and software packages to Mac laptop and desktop clients. The person also need to administer Microsoft Intune and create packages for applications to deploy on systems across the globe
Roles & Responsibilities:- Provide technical support to end-users for applications and systems, resolving incidents and service requests within defined SLAs.

Troubleshoot technical issues related to Microsoft Windows Desktop Management, including installation, configuration, and maintenance.

Collaborate with cross-functional teams to identify and resolve technical issues, ensuring timely resolution of incidents.

Act as the primary point of contact for application support, leading the effort to design, build, and configure applications.

Primarily ownership of the EUC ticket queue, providing L1.5,2nd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions.

Expertise in using remote desktop tools such as TeamViewer, Remote Desktop Connection, AnyDesk, etcProfessional & Technical Skills:- Must To Have Skills:Strong knowledge of Microsoft Windows Desktop Management.

Good To Have Skills:Experience with Workplace Technology Solutions.Strong knowledge of operating systems such as Windows, macOS, and tools like Microsoft Endpoint Configuration Manager/Intune, Jamf

Experience in providing technical support to end-users for applications and systems.

Experience in troubleshooting technical issues related to Microsoft Windows Desktop Management/MAC. Understanding and managing and configuring the Intune connector and NDES servers

Configuration and Management of Various types of Profiles such Wi-Fi, SCEP Device restriction Profile in Intune for Mac devices and good knowledge using terminal commands and Bash scripts.

Strong collaboration and communication skills.

Ability to work in a fast-paced environment and manage multiple priorities."Qualifications15 years full time education