Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Apple macOS Architecture


Good to have skills :Shell Scripting, Apple macOS Management
Minimum
3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring smooth operations and providing excellent support to our clients.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Assist clients in troubleshooting system or application issues.

Communicate effectively with clients to understand their needs and concerns.

Interpret client issues and design appropriate resolutions.

Collaborate with cross-functional teams to resolve complex technical issues.

Stay updated with product knowledge and industry trends.

Provide training and guidance to junior team members.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Apple macOS Architecture, Apple macOS Management, Shell Scripting.

Strong understanding of system architecture and components of Apple macOS.

Experience in managing and troubleshooting Apple macOS systems.

Proficient in shell scripting for automation and system maintenance.

JAMF Infrastructure Management.

Proficiency in scripting languages such as Bash and Python.

Ensure compliance with industry standards and regulations in the management of JAMF infrastructure.

Utilize JAMF Pro to ensure a standard version level of MacOS and applications across all Macs and devices

Implements, operates, and maintains software distribution and end-point client administration tools through on prem and JAMF Cloud server environments.

Knowledge of networking protocols and troubleshooting techniques.

Excellent problem-solving and analytical skills.
Additional Information:

The candidate should have a minimum of 3 years of experience in Apple macOS Architecture.

This position is based at our Bengaluru office.

A 15 years full-time education is required.


Qualifications
15 years full time education