Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Apple macOS Management
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Manage and prioritize support tickets to meet SLAs.

Identify and resolve technical issues related to the system or application.

Communicate effectively with clients to understand their needs and provide appropriate solutions.

Conduct system analysis and troubleshooting to identify and resolve issues.

Stay updated with the latest product knowledge and industry trends.

Train and mentor junior team members to enhance their technical skills.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Apple macOS Management.

Experience with system or application support.

Strong problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Good To Have Skills:Experience with ITIL framework.

Knowledge of scripting languages such as Bash or Python.
Additional Information:

The candidate should have a minimum of 5 years of experience in Apple macOS Management.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

 Qualifications 
15 years full time education