Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Bachelor Degree

Summary:
As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.

Roles & Responsibilities:
- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.
- Maintain exceptional communication skills to keep our world-class systems running.
- Act as the ongoing interface between the client and the system or application.
- Dedicate to quality and ensure client satisfaction.
- Collaborate with cross-functional teams to resolve complex issues.

Professional & Technical Skills:
- Must To Have Skills: Service Desk Management.
- Good To Have Skills - Service Desk Voice Support ; awareness of retail and Point of sale (POS) system troubleshooting.
- Strong understanding of ITIL framework.
- Experience in troubleshooting and resolving technical issues.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Additional Information:
- The candidate should have a minimum of 2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
Qualification
Bachelor Degree