Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Service Desk Management, Service Desk Voice Support



Good to have skills :NA
Minimum



0-2 year(s) of experience is required



Educational Qualification :Bachelor Degree


Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance.
Roles & Responsibilities:

Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.

Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.

Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.

Collaborate with cross-functional teams to ensure quality and timely issue resolution.
Professional & Technical Skills:

Must To Have Skills:Service Desk Voice Support, Service Desk Management

Good To Have Skills:Knowledge of ITIL framework, Incident Management, Problem Management

Strong communication skills, both verbal and written

Ability to work in a fast-paced environment and manage multiple priorities

Experience with ticketing tools such as ServiceNow or Remedy
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional service desk support.

This position is based at our Gurugram office.



Qualifications

Bachelor Degree