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Accenture

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3.8

based on 56k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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18683 Accenture Jobs

GN - SONG - Service - CX - Service Design - Senior Manager

Accenture Solutions Pvt Ltd

3.8

based on 56k Reviews

8-12 years

Mumbai, Gurgaon / Gurugram, Delhi/Ncr

GN - SONG - Service - CX - Service Design - Senior Manager

Accenture

posted 2hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis UI and UX Telecommunication Project Management Market Research Operations Management

+ 5 more

Job Description

Job Title - GN - SONG - Service - CX - Service Design - Senior Manager

Management Level :06- Senior Manager

Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills:Designing and implementing customer experience solutions or operational excellence in front and back-office space

Experience:
8+ years of experience in working with service design solutions- designing and implementing customer experience solutions or operational excellence in front and back-office space

4+ years of project management experience and consulting experienceEducational Qualification:MBA from a tier 1 instituteJob Summary:As part of the team, you will work on transformative engagement driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.Roles & Responsibilities:

Lead and contribute to engagements around the design and implementation of innovative service strategies across various industries, focusing on enhancing customer value and operational efficiency.

Design and orchestrate seamless and efficient service delivery models, leveraging technology and human-centered design principles.

Conduct in-depth market research and competitive analysis to identify emerging trends and best practices in service design.

Collaborate with cross-functional teams (e.g., technology, operations, product development, client business functions) to develop and implement service design solutions.

Develop and implement customer journey maps, identifying key touchpoints, pain points, and opportunities for improvement.

Develop and present compelling proposals and presentations to clients, articulating the value proposition of service design solutions.

Manage project timelines, budgets, and resources effectively, ensuring project deliverables are met on time and within scope.

Qualifications

Professional & Technical Skills:

Proven experience in service design, customer experience management, or a related field.

Strong understanding of service design methodologies, including journey mapping, service blueprinting, and design thinking.

Experience in conducting user research, data analysis, and competitive analysis.

Excellent communication, presentation, and interpersonal skills.

Strong analytical and problem-solving skills with the ability to think strategically and creatively.

Experience working in a fast-paced, client-facing environment.

Proficiency in relevant software tools (e.g., design software, data analysis tools)

Proficiency in assessing UI/UX

Deep understanding of specific industries preferred (e.g., financial services, healthcare, telecommunications, retail) and their unique service challenges and opportunities.

Familiarity with technology trends and emerging technologies (e.g., AI, IoT, blockchain, cloud computing) and their potential impact on service delivery.

Awareness of relevant regulations and compliance requirements related to service delivery in different industries.

Additional Information:

An opportunity to work on transformative projects with key G2000 clients

Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Employment Type: Full Time, Permanent

Read full job description

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What people at Accenture are saying

3.6

Rating based on 111 Senior Manager reviews

Anonymous · Consulting in Gurgaon / Gurugram

Likes

Good culture Good growth opportunities, Decent compensation

Salary - Good

+5 more

Dislikes

Culture, growth opportunities and compensation have declined from great to good in last 2-3 years. The focus is only on share price, no longer a people focused company

Read 111 Senior Manager reviews

Senior Manager salary at Accenture

reported by 2k employees with 11-25 years exp.

₹19 L/yr - ₹75 L/yr

101% more than the average Senior Manager Salary in India

View more details

What Accenture employees are saying about work life

based on 56k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Accenture Mumbai Office Location

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1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
400708