Customer Service Analyst

Skill required: Customer Operations - Non Voice - Procurement Support



Designation: Customer Service Analyst



Qualifications:BCom



Years of Experience:3 to 5 years



What would you do?
"Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. Customer Operations - Voice - Help desk role - ticket resolution/Chat supportThe Procurement Support team focuses on analyzing and designing the best practices for tactical and transactional procurement processes. The team is responsible for planning the implementation based on a detailed understanding of the technologies involved. The role may require for you to provide ongoing maintenance of suppliers, create catalogue content and maintain user authorization data. The team also utilizes procurement applications to provide efficient and effective transactions and maximize compliance."



What are we looking for?
"

Ability to handle disputes

Strong analytical skills

Commitment to quality

Hands-on experience with trouble-shooting

Prioritization of workloadProcurement operations"


Roles and Responsibilities: "

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts"


Qualifications

BCom