Customer Service Senior Analyst

Skill required: Customer Operations - Non Voice - Procurement Support



Designation: Customer Service Senior Analyst



Qualifications:BCom



Years of Experience:5 to 8 years



What would you do?
"Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. Customer Operations - Voice - Help desk role - ticket resolution/Chat supportThe Procurement Support team focuses on analyzing and designing the best practices for tactical and transactional procurement processes. The team is responsible for planning the implementation based on a detailed understanding of the technologies involved. The role may require for you to provide ongoing maintenance of suppliers, create catalogue content and maintain user authorization data. The team also utilizes procurement applications to provide efficient and effective transactions and maximize compliance."



What are we looking for?
"Procurement OperationsProcurement Operations"


Roles and Responsibilities: "

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts"


Qualifications

BCom