Customer Service- Supply Chain, Logistics , Transportation Specialist

Summary of Role:

• As a Transportation Specialist, you will be responsible for performing all functions of customer service, as well as order entry, daily tracking of loads for all modes of transportation, and freight pay resolution.
• This position is responsible for resolving issues with shipments from carriers. Review errors, reports and fix them. Involves research and resolution of all issues and documents. Perform data entry or corrections of shipment information to match TMS, tracks and communicates root-cause analysis of issues to support continuous improvement. Monitor carrier performance/compliance issues. Perform data entry and track-and-trace duties

Roles & Responsibilities:

• Enter shipment information into the system for approval.
• Contact clients and preparers of source documents to resolve questions, inconsistencies, or missing data
• Enter data from source documents into computer following format displayed on screen and enter necessary codes
• Validate system data for accuracy of shipments.
• Research, analyze, and identify issues and errors on shipments, collaborating with internal and external parties as needed to resolve issues.
• Compare data entered with source documents or re-enter data in verification format on screen to detect errors.
• Work on manifest or bulk upload of invoices for the Spreadsheet Upload Process.
• Follow and apply all SWIs and process documents.
• Ensure efficient, accurate, timely and thorough completion of daily, weekly and monthly deliverables across all function of billing process
• Seek continuous improvement across all functions/processes and accounts.
• Assist Supervisor with prioritizing workload and update of account status.

Technical / Functional Skills:

• Broad range of network and desktop knowledge, including experience with Microsoft Office programs and various RXO operating systems desired.
• Basic application of Excel.
• Good spelling, punctuation, and English grammar skills.
• Ability to communicate effectively and sensitively both orally and in writing.
• Skill and knowledge of word processing, spreadsheet, and presentations applications.
• Ability to work independently, prioritize work to meet schedules and timelines
• Should analyse issues and process problem-solving skills.
• Time management skills, ability to follow and create SWIs.

General Skills:

• Bachelors degree required.
• 2-3 years of experience, Logistics/Transportation experienced is desirable.
• Basic level of MS office like Excel, Word, Power Point etc. is preferred