Func & Ind Intelligence Manager

Skill required: Talent & HR Practice - Reward Strategies



Designation: Func & Ind Intelligence Manager



Qualifications:Any Graduation



Years of Experience:13 to 18 years



What would you do?
Benefits - Human Resource postgraduates/graduates with relevant consulting, solutions, and delivery experience with a sound knowledge of end-to-end US and Canada Benefits (Health & Medical plans, Retirement benefits, Life Insurance & Benefit Reimbursements) should have capability in working with ambiguity.Expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior US/Canada Benefits Consulting and Solutioning experience in the BPO Industry with driving transformation / projects experience / Robotic implementation experience will be preferred. Should be open to work in different time zones as per the business requirement.Advise clients on benefits organization design and target operating model.Lead benefits transformation and process reengineering to improve efficiency and reduce costs.Provide expertise during global design and localization workshops.Contribute best practices in managing local processes.Drive and compile process design with a focus on operational efficiency.Support benefits system enablement and identify automation opportunities.Provide input on service delivery components for policy harmonization.Participate in global design authority discussions and provide service delivery input.Test end-to-end processes for system and process familiarization in SOP creation.Lead SOP creation and collaborate with SMEs to document processes and localization needs.Lead training and service rehearsal activities; train BPO process SMEs.Monitor training and service rehearsal progress, helping the transition team address gaps.Drive continuous process improvement and track KPIs.Develop and test Analytics opportunities to create client business value.Coach PMEs and BPO teams.Design customized benefits solutions and lead client workshops.Work with multiple 3rd party vendors/suppliers/carriers.Familiar with regulatory reporting, laws, and country legislation.Create end-to-end benefits outsourcing solutions, leveraging digital tools.Collaborate with transitions and change management teams for smooth process transfers.Program lead and manage Benefits consulting projects, ensuring successful outcomes.Work with global teams to create HRO (Benefits) solutions.Lead Hypercare and governance meetings for respective domains.



What are we looking for?

Strong customer engagement skills

Global exposure know-how of different cultures

End to End knowledge of HR function

Good analytical and problem-solving skills and ability to handle difficult client interactions

Travel readiness and flexibility to work in different time zones

Benefits and HR certifications highly preferredCore Competencies:

US Benefits Transformation

US Benefits Consulting

Benefits Technology Consulting

Benefits Operations Experience

Vendor/Supplier Management

Claim Processing

Professional Qualities

Good oral and written communication skills

Ability to identify and effectively use resources

Excellent customer service skills

Operational Excellence skills


Roles and Responsibilities:

In this role you are required to identify and assess complex problems for area of responsibility

The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors

Requires adherence to strategic direction set by senior management when establishing near-term goals

Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach

Some latitude in decision-making in involved

you will act independently to determine methods and procedures on new assignments

Decisions individual at this role makes have a major day to day impact on area of responsibility

The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts


Qualifications

Any Graduation