Lead HR Shared Services Workstreams: Oversee the HR Shared Services Workstreams, ensuring efficient and effective delivery of HR services across the organization for Recruitment Lifecycle stages (Interview Scheduling, Offer Letter Management, Background Checks, Pre-Onboarding, Onboarding) for global locations while managing Global Stakeholders.
Data Analytics: Utilize data analytics to drive insights and decision-making, improving HR processes and outcomes.
Global Stakeholder Management: Collaborate with global stakeholders to understand their needs and ensure alignment of HR services with business objectives.
Rigorous oversight of SLAs/Service Agreements at upstream and downstream levels to ensure efficient process delivery
Global HR System Implementation: Drive the implementation and optimization of global HR systems, platforms and initiatives, ensuring seamless integration and user adoption.
Global Improvement Projects: Identify and lead global improvement projects to enhance HR service delivery and employee experience.
Compliance and Governance: Ensure HR processes and systems comply with relevant regulations and governance standards.
Team Development: Mentor and develop the HR Shared Services team, fostering a culture of continuous improvement and high performance.
People Developer
Assist in recruitment efforts by ensuring right fitment of candidate with the job descriptions
Clarity on job expectations and changes to the team members in a precise and timely manner
Assist in the creation of and clear communication on KRAs (Definition, Description, Measurement) using SMART principles
Use Capabilities Development as a Framework to align development needs of the team with career expectations and progression and succession planning
Assignment of learning & training opportunities to the team members and evaluation of enhancement of skillsets/competencies
Ensure collection, review and sharing of performance feedback at regular intervals to foster the culture of continuous skillsets/competencies development
Act as a coach and mentor to the team members to align the performance and potential axis
Provide communication regarding job expectations and changes
Ensure timely and adequate recognition provided to the team
Promote Collaboration and Provide Project Support
Value Creator
Provide insight and guidance on opportunities for process improvements and actively participate in the projects to continuously improve and improvise Service Delivery
Six Sigma Projects: Lead and manage Six Sigma Best Practices Sharing to enhance process efficiency and quality within HR operations.
Lead the projects to improve productivity and reduce the costs
Provide a Safe, Compliant, and Ethical Work Environment
Ensure confidentiality of Human Resources related information and data
Maintain knowledge of and apply company safety, labor, and ethics policies
Communicate safety, compliance, and ethics requirements to applicable team members
Identify and resolve and/or report potential safety, security, and labor issues
Experience
Minimum of 15+ years of experience in Global HR Shared Services, with a focus on HR Recruitment Lifecycle Process Stages, data analytics, Six Sigma projects, global stakeholder management, and HR system implementation.
Educational Qualification
Bachelor s degree
Masters/Post Graduate certificate/diploma in HR Management (Preferred)
Professional Requirements
Hands on experience working in large scale ERP (Workday, SAP), Master Data/HCM; Case Management Tool (ServiceNow Preferred, SalesForce); ATS, AI Based Sourcing & Screening Tools
Experience in managing teams in a Shared Services/Client Services setup with relevant experience in customer interaction
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Proven ability to manage and influence global stakeholders
Passionate for delivering world-class customer service with focused approach and responsiveness to the customer needs
Experience with HRIS and other HR technologies
Project management expertise
Ability to lead and develop high-performing teams
Demonstrated ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and nonjudgmental manner