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Accenture

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3.9

based on 53.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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26531 Accenture Jobs

HR Service Delivery Senior Analyst

Accenture Solutions Pvt Ltd

3.9

based on 53.3k Reviews

5-8 years

₹ 3 - 21L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

HR Service Delivery Senior Analyst

Accenture

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Recruitment Workday HR Operations Team Handling Human Resource Management Payroll

+ 9 more

Job Description

Skill required: Employee Services - Workday Talent Management

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Employee Services - More into query/case management"Delivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:

Ensure adherence to designed process Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI.

Liaise with Service Management Team on reporting performance measures to the Client.

Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards

Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. o Ensuring team is aware of their goals and how their performance evaluation criteria. o Ensure a robust measurement system to substantiate performance evaluation of team members, recognize and reward individual and team accomplishments. o Monitor team members performance and Prepare Monthly scorecard of their performance. o Have regular discussion with the team on their performance and support them to improve their performance. o Conduct regular trainings for the team/team members basis Training Need analysis. o Actively engage with the team and participate in team & Organizational events.

Perform talent reviews to analyze training needs of team members & nominate them in trainings programs accordingly.

Develop subject matter experts within the team to provide optimized service delivery

What are we looking for?

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Ability to establish strong client relationship

"Essentials:

Bachelors degree (Any decipline)Desirable:

HR Domain Certification

Knowledge and experience of Success Factors Employee Central Module""Essentials :

6 - 7 years of industry experience

4+ years of Employee & Org data Mgmt Processes experience

1+ years of team handling experience

Experience of working on HCM system

Client / stakeholder engagement in outsourcing environmentDesirable :

Working knowledge of Success Factors - Employee Life Cycle processes

New process transition

Experience in HRO set up for multi- country support""

Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Resilience and ability to work under pressure

Good organizational, prioritization and multi-tasking skills to deliver to deadlines

Analytical and problem-solving skills.

Demonstrate high levels of confidentiality

Focus on high data accuracy and attention to detail

Ability to de"

Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Leave and Exit Administration

Clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Business Process Implementation

Strong MS Office and Excel skills

Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.

English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly

Proficient with Business Excellence Practices"

Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts

Ensure succession planning for critical team members & sufficient back up planning & development of successors.

Enhance team morale and engagement level thorough team bonding exercises & activities.

Be the first point of contact for escalation and resolution point for team members with regards to people related queries.

Retain talent and establish growth plans for critical resources.

Liaise with local PPAs & human resources team on driving key people initiatives & critical issues.

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Accenture through

(based on 5.2k Accenture interviews)

Job Portal

Campus Placement

Company Website

Referral

Walkin

Recruitment Consultant

33%

18%

13%

12% candidates got the interview through other sources.

High Confidence

What people at Accenture are saying

3.9

Rating based on 1.3k Senior Analyst reviews

Anonymous · IT Infrastructure Services in Noida, Uttar Pradesh

Likes

All depends on the project, your colleagues and manager. If these are good then you will enjoy working. Some good learning modules are there.

Dislikes

No increment last year, same is expected this year. Very high variable pay.

Read 1.3k reviews

Senior Analyst salary at Accenture

reported by 16.8k employees

₹5.2 L/yr - ₹21 L/yr

47% more than the average Senior Analyst Salary in India

View more details

What Accenture employees are saying about work life

based on 53.3k employees

66%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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