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Accenture

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3.9

based on 54.1k Reviews

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18065 Accenture Jobs

Bus Process Delivery Analyst - Telecom Operations

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 54.1k Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Bus Process Delivery Analyst - Telecom Operations

Accenture

posted 15d ago

Job Role Insights

Flexible timing

Key skills for the job

Telecom Project Management Production Management Operations Management Technical Program Management Service Delivery Management

+ 5 more

Job Description


Skill required:Telecom Operations - Service Assurance
Designation:Management Level - Analyst
Job Location:Bengaluru
Qualifications:Any Graduation
Years of Experience:3 to 5 years
What would you do?
The PM-Service assurance team is accountable for resolving service issues/escalations by coordinating with vendors/customers and other relevant stakeholders
  • Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge. Experience, with preference in Telecom program management/ IT Service Assurance What are we looking for?
  • Adaptable and flexible
  • Ability to perform under pressure
  • Problem-solving skills
  • Detail orientation
  • Ability to establish strong client relationship
  • Excellent knowledge of Telecom service assurance and its processes.
  • Good understanding of Customer engagement and project management
  • Flexible to adapt processes and system rules to drive business outcomes.
  • Basic Excel and PowerPoint skills
  • Ability to individually solve problems using analytical tools and identify practical actions to do so
  • Excellent overall and written communication skills
  • Analytical capabilities, ability to interpret data, and provides business insights.
  • Recommendations to mitigate business and operational risks Roles and Responsibilities
  • Monitor service for issues per customer contract
  • Create incident record for service issues/escalations
  • Triage service issues/escalations (e.g., open conference bridge)
  • Coordinate with vendor and Monitor resolution progress
  • Resolve service issues/escalations including customer meetings and close the incidentQualificationN/A

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Delivery Analyst roles with real interview advice

    What people at Accenture are saying

    3.6
     Rating based on 4 Delivery Analyst reviews

    Likes

    Knowledge sharing is good aspect.

    • Salary - Excellent
      +1 more
    Dislikes

    Policies are too much

    • Work satisfaction - Poor
    Read 4 Delivery Analyst reviews

    Delivery Analyst salary at Accenture

    reported by 81 employees with 2-9 years exp.
    ₹5 L/yr - ₹15 L/yr
    30% more than the average Delivery Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 54.1k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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