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Accenture

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3.8

based on 56.9k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

17571 Accenture Jobs

Customer Service Associate

Accenture Solutions Pvt Ltd

3.8

based on 56.9k Reviews

1-3 years

₹ 3.08 - 6L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

Customer Service Associate

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Data Annotation Customer Support Team Handling Operations Management Team Leading

+ 7 more

Job Description

Skill required: Retirement Solutions - Customer Service

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?

Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client

Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the trainingRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

We are looking for candidate with experience in Life-Annuity Claims and Policy admin service's financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers

Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions

Roles and Responsibilities:

Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client

Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

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What people at Accenture are saying

3.6

Rating based on 204 Customer Service Associate reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Multiple benefits if you are a Residential employee salary compensation incentives etc.

Skill development - Good

+1 more

Dislikes

if you are a service provider i.e. Contractual basis employee your life will be hell every other day you will be reminded that you are a contractor no proper remuneration no proper leaves no job security etc.