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Accenture

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3.8

based on 56.9k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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17571 Accenture Jobs

Customer Service Analyst

Accenture Solutions Pvt Ltd

 · 

3.8

 based on 56.9k Reviews

3-5 years

₹ 4 - 8.6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

Customer Service Analyst

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Data Annotation Customer Support Banking Operations KYC Operations Management

+ 6 more

Job Description




Skill required: Retirement Solutions - Customer Service



Designation: Customer Service Analyst



Qualifications:Any Graduation



Years of Experience:3 to 5 years



What would you do?
  • Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client
  • Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the trainingRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.



    What are we looking for?
     We are looking for candidate with experience in Life-Annuity Claims and Policy admin service's financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers
  • Life, Annuity, Retirement Insurance, claims experience and managed financial transactions


    Roles and Responsibilities:
  • Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client
  • Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training


     
    Qualifications     

    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Customer Service Analyst roles with real interview advice

    Top Accenture Customer Service Analyst Interview Questions

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    What people at Accenture are saying

    3.7
     Rating based on 12 Customer Service Analyst reviews

    Likes

    It was great working there

    • Salary - Excellent
      • +6 more
    Dislikes

    There is nothing we can say bad

    Read 12 Customer Service Analyst reviews

    Customer Service Analyst salary at Accenture

    reported by 168 employees with 3-9 years exp.
    ₹3.9 L/yr - ₹10 L/yr
    At par with the average Customer Service Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.9k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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