IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :SAP Master Data Governance MDG Tool

Good to have skills :NA
Minimum 12 year(s) of experience is required

Educational Qualification :SAP Master Data Governance MDG Tool
Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and managing risk to services. Your typical day will involve providing operational support, ensuring production systems and devices are online and available, and utilizing your expertise in SAP Master Data Governance MDG Tool.
Roles & Responsibilities:

Lead the implementation and maintenance of SAP Master Data Governance MDG Tool, ensuring data quality and integrity.

Collaborate with cross-functional teams to ensure the successful delivery of IT production systems and services, managing risk and ensuring client satisfaction.

Provide operational support, ensuring production systems and devices are online and available, and troubleshooting any issues that arise.

Develop and maintain IT service management processes and procedures, ensuring compliance with industry standards and best practices.

Stay updated with the latest advancements in IT service management, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills:

Must To Have Skills:Expertise in SAP Master Data Governance MDG Tool.

Good To Have Skills:Experience with IT service management processes and procedures.

Strong understanding of IT infrastructure and production systems.

Experience with risk management and ensuring client satisfaction.

Solid grasp of industry standards and best practices for IT service management. Additional Information:

The candidate should have a minimum of 12 years of experience in IT service management and SAP Master Data Governance MDG Tool.

The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful IT service management solutions.

This position is based at our Bengaluru office.QualificationSAP Master Data Governance MDG Tool