IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :Cloud Based Service Management Process Design

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support, ensuring that production systems and devices are online and available. With 7.5 years of experience in Cloud Based Service Management Process Design, you will play a crucial role in maintaining the efficiency and effectiveness of IT services.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure the smooth delivery of IT production systems and services.

Support the infrastructure service management lifecycle.

Ensure client satisfaction and manage risk to services.

Provide operational support to ensure production systems and devices are online and available.

Collaborate with cross-functional teams to address and resolve issues.

Identify areas for improvement and implement process enhancements.

Stay updated with industry trends and best practices in IT service management.

Train and mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills:

Must To Have Skills:Proficiency in Cloud Based Service Management Process Design.

Strong understanding of IT service management principles and frameworks.

Experience in managing IT production systems and services.

Knowledge of risk management and mitigation strategies.

Excellent problem-solving and decision-making abilities.

Effective communication and interpersonal skills.

Good To Have Skills:Experience with ITIL framework.

Familiarity with cloud-based service management tools.

Understanding of IT infrastructure and networking concepts.

Knowledge of incident and change management processes. Additional Information:

The candidate should have a minimum of 7.5 years of experience in Cloud Based Service Management Process Design.

This position is based in Pune.

A 15 years full-time education is required.Qualifications15 years full time education