IT Service Management Representative

Project Role :IT Service Management Representative

Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :IBM WebSphere MQ
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :NA
Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ.
Roles & Responsibilities:

Lead the management of IT production systems and services, ensuring client satisfaction and risk management.

Provide operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ.

Collaborate with cross-functional teams to ensure the infrastructure service management lifecycle is supported.

Communicate technical findings effectively to stakeholders, utilizing data visualization tools for clarity.

Stay updated with the latest advancements in IT operations, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:

Must To Have Skills:Proficiency in IBM WebSphere MQ.

Good To Have Skills:Experience with other middleware technologies.

Strong understanding of IT production systems and services.

Experience with IT service management tools such as ServiceNow or Remedy.

Solid grasp of IT operations processes and procedures.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in IT operations.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions.

This position is based at our Gurugram office.

 Qualifications 
NA