Technology Platform Engineer

Project Role :Technology Platform Engineer


Project Role Description :Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.
Must have skills :Cloud Contact Center Operations, Network Legacy Voice

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :Bachelors degree in engineering preferred
Project Role :Technology Platform Engineer

Project Role Description :Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration.
Must have Skills :Cloud Contact Center Operations, Network Legacy VoiceGood to Have Skills : No Technology SpecializationJob Requirements :Key Responsibilities :-Genesys Pure cloud solutions development, Configuration, and support -Responsible for handling day-to-day contact center operations, requirements, and issues -Provide L3 / L4 support for operational activities including basic troubleshooting of associated services on cloud on AWS platform -Good understanding of Genesys cloud recording and storage solutions -Troubleshoot and provide timely resolutions to production support issues -Review code and provide feedback relative to best practices
Technical Experience :-Sound technical knowledge and hands-on experience on Genesys Cloud solutions -Implementation and maintenance of the Genesys Cloud solutions -Ability to solve complex technical issues within the Contact Center technology environment -Thorough knowledge and well versed with Genesys Cloud application -Extensive experience in resolving contact center related issues -Knowledge of IVR, routing and reporting concepts including monitoring tools -Expertise on ITIL processes and project management
Professional Attributes :1-Experience in managing contact center solutions 2-Good understanding of procedures,application and concepts within own subject area and understanding them in the context of the business 3-Good communication skills 4-Self-driven, target oriented and team player 5-Ready to work in shift 24/7
Educational Qualification:Bachelors degree in engineering preferredAdditional Info :-Exposure on Call and Screen Recording Solutions -Knowledge on traditional telephony solutions
QualificationBachelors degree in engineering preferred