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2COMS
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Customer Support Voice opening in Mumbai For leading matrimony company
2COMS
posted 5hr ago
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Key skills for the job
Job Description
- Manage outbound and inbound calls to address customer inquiries
- Promptly address all valid customer concerns
- Develop customer profiles and comprehend their partner preferences
- Identify customer needs and convey the client’s value proposition
- Schedule appointments or finalize deals with clients
- Contact leads from a database list and conduct research on potential prospects
- Educate customers on all products, services, and packages, including competitor offerings
- Utilize CRM and data entry systems
- Handle customer lead generation, pipeline management, organization, effective communication, and strong listening skills
- 1-5 years of customer/client handling experience in inbound/outbound customer service, telesales, telemarketing, or tele counselor role
- Exceptional communication and interpersonal skills
- Ability to comprehend customer needs and employ upselling and renewals techniques
- Proactive problem-solving skills
- Familiarity with CRM software
- Willingness to work rotational shifts and night shifts as per business requirements
- UG/Graduate in any field
- Customer relationship building
- Communication and presentation
- Problem-solving and analysis
- Time management and organization
- Technical aptitude
Employment Type: Full Time, Permanent
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2COMS Benefits
Job Training 
Work From Home 
Soft Skill Training 
Team Outings 
Free Transport 
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