Eternal Limited Online Chat Representative Interview Questions and Answers

Q1. What is customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance
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Q2. What we need to do in costumer service
Ans. 
Customer service requires active listening, empathy, problem-solving, and timely resolution of issues.
• Listen actively to the customer's concerns and needs

• Show empathy and understanding towards the customer's situation

• Provide effective solutions to the customer's problems

• Resolve issues in a timely and efficient manner

• Maintain a positive and professional attitude throughout the interaction

• Follow up with the customer to e...read more
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Online test was conducted on aptitude

Q1. 1- Tell about yourself 2- why u want to do this sales job if u r fresher 3- why u left your previous organization 4 - your strength and weekness
Ans. 
Enthusiastic fresher eager to excel in customer care, leveraging strong communication skills and a passion for helping others.
• I recently graduated with a degree in Business Administration, where I developed strong communication and interpersonal skills.

• I am drawn to this sales job because I enjoy engaging with customers and believe in the importance of building relationships.

• I left my previous organization to pursue op...read more
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Q1. How will you write an email to customer regarding order delivery status?
Ans. 
To write an email to a customer regarding order delivery status.
• Start with a greeting and thank the customer for their order.

• Provide the order number and expected delivery date.

• If there is a delay, apologize and explain the reason.

• Offer a solution or compensation if necessary.

• End with a thank you and a call to action to contact support if needed.
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Q1. Typing Test - Min 30wpm
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Q1. Write any recent watched movie story in English of at least full page?
Ans. 
A recent watched movie story
• Title: The Invisible Man

• Genre: Thriller, Horror

• Plot: A woman escapes from her abusive boyfriend, only to discover that he has found a way to become invisible and is tormenting her.

• Themes: Domestic abuse, gaslighting, psychological trauma

• Main characters: Cecilia Kass, Adrian Griffin

• Key scenes: Cecilia being chased by an unseen force, the reveal of Adrian's invisibility suit

• Ending: Cecilia out...read more
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