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Zomato Online Chat Representative Interview Questions and Answers

Updated 18 Aug 2020

Zomato Online Chat Representative Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. What is customer service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live ...

  • Answered by AI

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Aug 2022. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why you choose to join in our company
  • Ans. 

    I chose to join your company because of its excellent reputation, strong online presence, and commitment to customer satisfaction.

    • Your company has a stellar reputation in the industry.

    • I was impressed by the positive reviews and feedback from customers.

    • Your company's online presence is strong, with a user-friendly website and active social media accounts.

    • I believe in your company's commitment to providing exceptional cu...

  • Answered by AI
  • Q2. What was your experience
  • Ans. 

    I have 2 years of experience as an Online Chat Representative.

    • Provided customer support through online chat platform

    • Resolved customer inquiries and issues in a timely manner

    • Demonstrated excellent communication and problem-solving skills

    • Maintained a high customer satisfaction rate

    • Collaborated with team members to improve chat support processes

  • Answered by AI
  • Q3. Salary your exciting
Round 3 - Case Study 

Research approach that is used to generate an in-depth, multi-faceted understanding of a complex issue in its real-life context

Round 4 - Technical 

(5 Questions)

  • Q1. What online resources do you use to help you do your job?
  • Ans. 

    I use various online resources to assist me in my role as an Online Chat Representative.

    • Online chat software platforms

    • Knowledge bases and FAQs

    • Company intranet and internal resources

    • Search engines and online research

    • Online training materials and tutorials

  • Answered by AI
  • Q2. How do you keep your technology skills current?
  • Ans. 

    I keep my technology skills current by regularly attending workshops, taking online courses, and participating in industry forums.

    • Attending workshops and conferences to learn about the latest advancements in technology

    • Taking online courses and tutorials to enhance my knowledge and skills

    • Participating in industry forums and online communities to stay updated with trends and best practices

    • Reading technology blogs and pub...

  • Answered by AI
  • Q3. Do you have any technical certifications?
  • Ans. 

    Yes, I have several technical certifications.

    • I have obtained certifications in various programming languages such as Java, Python, and HTML.

    • I am also certified in network administration and troubleshooting.

    • Additionally, I have completed courses in database management and cybersecurity.

    • These certifications demonstrate my technical expertise and commitment to continuous learning.

  • Answered by AI
  • Q4. How many programming languages do you know?
  • Ans. 

    I know multiple programming languages.

    • I am proficient in Java, Python, and JavaScript.

    • I have experience with HTML, CSS, and SQL.

    • I am familiar with C++, C#, and Ruby.

    • I have worked with PHP, Swift, and Go.

  • Answered by AI
  • Q5. What are the different types of OS you are comfortable working with?
  • Ans. 

    I am comfortable working with Windows, MacOS, and Linux operating systems.

    • Proficient in Windows OS and its applications

    • Familiar with MacOS and its features

    • Comfortable with Linux command line interface

    • Experience with Ubuntu, Fedora, and CentOS

    • Able to troubleshoot common OS issues

  • Answered by AI
Round 5 - Aptitude Test 

What is an example of aptitude test?

Round 6 - One-on-one 

(3 Questions)

  • Q1. What should I expect from a 1 1 interview?
  • Q2. What is the meaning of one on one interview?
  • Ans. 

    A one on one interview is a face-to-face meeting between two individuals, typically an interviewer and an interviewee.

    • It involves direct interaction between the interviewer and interviewee.

    • It allows for a more personal and focused conversation.

    • It provides an opportunity for in-depth discussion and exploration of the interviewee's qualifications and experiences.

    • It is often used to assess the candidate's communication sk...

  • Answered by AI
  • Q3. Why should we hire you with no experience?
  • Ans. 

    I may not have experience, but I possess the necessary skills and qualities to excel in this role.

    • I am a quick learner and can adapt to new situations easily.

    • I have excellent communication skills, both written and verbal.

    • I am highly organized and detail-oriented.

    • I am a problem solver and can think critically to find solutions.

    • I am customer-focused and have a strong desire to help others.

    • I am tech-savvy and familiar wit...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Set yourself apart with letters of recommendation.

Skills evaluated in this interview

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - One-on-one 

(3 Questions)

  • Q1. I want to know about my income.
  • Q2. I want to know more about it.
  • Q3. I want to understand more.
Round 2 - One-on-one 

(2 Questions)

  • Q1. Also want to know how to do it so that we can earn this
  • Q2. I also want you can teach me so that I can work well.

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Company Website

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Behavioral 

(5 Questions)

  • Q1. What is your qualifications
  • Q2. What is the word
  • Ans. 

    The word is a tool used for communication and can have various meanings depending on context.

    • A word is a unit of language that carries meaning.

    • Words can be spoken or written.

    • Words can have multiple meanings or interpretations.

    • Examples: 'apple', 'happy', 'run'

  • Answered by AI
  • Q3. What is the experience
  • Q4. What is your name
  • Q5. What is your date off birth
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Aptitude Test 

Duration-45mins .Total 20 ques-5 ques about indiamart then 15 ques general aptitude

Round 2 - Video Call 

(1 Question)

  • Q1. Self intro and paragraph reading in english
Round 3 - Document upload 

(1 Question)

  • Q1. Documents upload in the link
Round 4 - work agreement 

(1 Question)

  • Q1. Work agreement digitally sign

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency in speaking
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Referral

Round 1 - Aptitude Test 

Measures language skills and reading comprehension and vacubalary

Round 2 - Assignment 

Research assistance outling and structuring writing and editing proofreading

I applied via Campus Placement

Round 1 - One-on-one 

(2 Questions)

  • Q1. How much percentage company company is 100%percentage good very talented company
  • Q2. *What will be benefit me if I join to this company? When I was study about this company it was so good, more useful to earn money in less time

Interview Preparation Tips

Interview preparation tips for other job seekers - Naukari company very good perfect company full support company i also very happy
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Aptitude means ability. How to you mange your every work and your perselti is very important to show your aptitude ⌛

Round 3 - Case Study 

Case study. How to do your work carefully

Round 4 - How to manage everything 

(3 Questions)

  • Q1. Why are you interested in working for this company? Tell me about your education. Why have you chosen this particular field? Describe your best/worst boss. In a job, what interests you most/least? What is ...
  • Q2. Why are you interested in working for this company? Tell me about your education. Why have you chosen this particular field? Describe your best/worst boss. In a job, what interests you most/least.
  • Q3. Why are you interested in working for this company? Tell me about your education. Why have you chosen this particular field? Describe your best/worst boss. Why are join this field .

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice Good Nonverbal Communication. ...
Dress for the Job or Company. ...
Listen. ...
Don't Talk Too Much. ...
Don't Be Too Familiar. ...
Use Appropriate Language
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Assignment 

Online assessment will be conducted before interview.

Round 3 - One-on-one 

(1 Question)

  • Q1. Detail discussion about the assessment

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn about CRM well.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Apr 2024.

Round 1 - Content Writing 

(5 Questions)

  • Q1. Biology questions of class 11th
  • Q2. What is biology
  • Ans. 

    Biology is the study of living organisms and their interactions with each other and their environment.

    • Biology is a branch of science that focuses on the structure, function, growth, origin, evolution, and distribution of living organisms.

    • It includes various sub-disciplines such as botany, zoology, microbiology, genetics, ecology, and more.

    • Examples of biological processes include photosynthesis, cell division, DNA repli...

  • Answered by AI
  • Q3. Who was the fatherof biology
  • Ans. 

    Aristotle is often referred to as the father of biology.

    • Aristotle, a Greek philosopher and scientist, made significant contributions to the field of biology.

    • He was one of the first to classify living organisms into groups based on their characteristics.

    • Aristotle's work laid the foundation for the study of biology as a science.

  • Answered by AI
  • Q4. What is botany, write about something'sthis
  • Ans. 

    Botany is the scientific study of plants, including their physiology, structure, genetics, ecology, distribution, classification, and economic importance.

    • Botany involves studying plant anatomy, morphology, and reproduction.

    • It also includes researching plant genetics and evolution.

    • Botanists study plant ecology and their interactions with the environment.

    • Botany has various subfields such as ethnobotany, plant pathology, ...

  • Answered by AI
  • Q5. What is zoology
  • Ans. 

    Zoology is the scientific study of animals, including their classification, physiology, behavior, and distribution.

    • Zoology involves studying the anatomy, behavior, and habitats of animals.

    • It includes research on animal evolution, genetics, and ecology.

    • Zoologists may specialize in specific animal groups, such as mammals, birds, or insects.

    • The field of zoology helps us understand the diversity and interconnectedness of a

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Amazon Online Sales Executive interview:
  • online
  • Class 11th biology
Interview preparation tips for other job seekers - I am a student of class 12th, my family is very poor, my mother is working in others home, my father is a driver, that's why I am searching a job for my family condition

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based on 2 reviews

5.0/5

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4.3

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5.0

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