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Zambia Telecommunications IT Service Desk Coordinator Interview Questions and Answers
Zambia Telecommunications IT Service Desk Coordinator Interview Experiences
1 interview found
Anonymous
I applied via Company Website and was interviewed before Feb 2017. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. About myself my experience leadership service desk
Interview Preparation Tips
Experience: a phone call
General Tips: I was prepared for it. I did a research and skills about how to present myself.
I also had a chance to interview them. asking questions too
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Leadership, Presentation Skills, Time Management, Decision Making Skills
Duration: >3 Months
Top trending discussions
Interview questions from similar companies
(9 Questions)
- Q1. About your self
- Q2. What imac process
- Ans.
The iMac process refers to the process of setting up, configuring, and managing iMac computers within an organization.
The iMac process involves unboxing and physically setting up the iMac computers.
Configuring the operating system, software, and network settings on the iMac machines.
Managing software updates, security patches, and licenses for the iMac computers.
Troubleshooting hardware and software issues on the iMac ...
- Q3. What is the process inward assets
- Ans.
The process of inward assets involves receiving, documenting, inspecting, and storing assets within an organization.
Receiving assets from vendors or other departments
Documenting details such as serial numbers, specifications, and condition
Inspecting assets for any damages or discrepancies
Storing assets in designated locations for easy access and tracking
Updating asset records in the inventory management system
- Q4. How can make outward gate pass
- Ans.
An outward gate pass can be made by following the proper procedure and obtaining necessary approvals.
Fill out a gate pass form with all required information
Obtain approval from the appropriate authority
Submit the form to the security or gate personnel
Ensure the gate pass is issued with the necessary details
Keep a copy of the gate pass for record keeping
- Q5. Asset life cycle
- Q6. Which tolls you are using currently
- Ans.
I am currently using tools like ServiceNow, Microsoft Excel, and Snipe-IT for IT asset management.
ServiceNow
Microsoft Excel
Snipe-IT
- Q7. About V lookup, h lookup
- Q8. Tell about physical asset Verification
- Ans.
Physical asset verification involves physically inspecting and documenting all assets to ensure accuracy and compliance.
Physically inspecting all assets to verify their presence and condition
Documenting all assets including serial numbers, location, and status
Comparing physical assets with the records in the asset management system
Identifying discrepancies and resolving them through reconciliation
Conducting regular aud
- Q9. How can manage FAR.
- Ans.
FAR can be managed by implementing proper tracking, documentation, and auditing processes.
Implement a centralized system for tracking all IT assets
Maintain accurate documentation of all assets including purchase date, location, and user
Regularly conduct audits to ensure all assets are accounted for and in use
Dispose of outdated or unused assets properly to prevent clutter and security risks
(2 Questions)
- Q1. Sallery discussion
- Q2. Working days in a week
Skills evaluated in this interview
Satyam Kulkarni
Excel and communication skills
(2 Questions)
- Q1. Leadership skills
- Q2. Excel questions
Orthocentre...median....probability of certain event.... trigonometric identity
Selected
I applied via Company Website and was interviewed in Nov 2023. There were 2 interview rounds.
(5 Questions)
- Q1. IT project management IT service management releted
- Q2. Sprint planning company productivity related
- Q3. Shedule team management and teem work related
- Q4. Project problem-solving related
- Q5. Project requirement related
Interview Preparation Tips
(2 Questions)
- Q1. What is your name
- Ans.
My name is John Smith.
Full name is John Smith
Common first and last name
Easy to remember and pronounce
- Q2. What is your qualification
- Ans.
Bachelor's degree in Human Resources Management
Bachelor's degree in Human Resources Management
Certifications in HR practices
Experience in HR roles
Knowledge of labor laws and regulations
(1 Question)
- Q1. Basic of recruitment
Interview Preparation Tips
3 sections to test mathematical, analaytical and logical sections.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Tell me the projects which you're worked
Interview Preparation Tips
(3 Questions)
- Q1. Introduce yourself
- Q2. What is your weakness
- Q3. What is ur goal
- Ans.
My goal is to continuously improve my skills and knowledge in the field of MIS and contribute to the success of the organization.
To stay updated with the latest technologies and trends in MIS
To enhance my problem-solving and analytical skills
To work collaboratively with the team and share my knowledge and expertise
To achieve the goals and objectives of the organization through effective MIS management
To continuously le
I applied via Walk-in and was interviewed in Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Give a brief introduction
- Q2. Tell me what you know in excel
Interview Preparation Tips
Selected
I applied via Google and was interviewed before Oct 2023. There were 2 interview rounds.
The duration was of 30 minutes with no switching of Tabs allowed.
(2 Questions)
- Q1. Regarding my qualifications.
- Q2. It was a situation based question.
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