Yarab Technologies Customer Support Executive Interview Questions and Answers

Was tested problem resolution and customer management

Q1. How do you clam down a dissatisfied customer?
Ans. 
Listen actively, empathize with their situation, apologize sincerely, offer a solution, follow up to ensure satisfaction.
• Listen to their concerns without interrupting

• Empathize with their situation and show understanding

• Apologize sincerely for the inconvenience caused

• Offer a solution or alternatives to resolve the issue

• Follow up with the customer to ensure their satisfaction
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Q2. What are your suggestions for better customer service?
Ans. 
Suggestions for better customer service include active listening, personalized interactions, timely responses, and continuous improvement.
• Practice active listening to understand customer needs and concerns.

• Personalize interactions by using the customer's name and previous interactions.

• Respond to customer inquiries and issues in a timely manner.

• Seek feedback from customers to continuously improve service quality.

• Provide...read more
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