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XpressBees Customer Service Executive Interview Questions and Answers
Updated
20 Oct 2022
1 interview found
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Irfan ahmad
I applied via Approached by Company and was interviewed in Sep 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (3 Questions)
- Q1. Tell me about yourself? View Answers (1)
- Q2. What is Excel vlookup? Practically explain on the given data sheet. View Answers (2)
- Q3. What is ecommerce and what is logistics .
Give examples of both.
What is the difference between the two? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident about your abilities and get some information about the company.
Secondly if you are fresher ,try to link your education to the skill sets which are required for the job profile.
Secondly if you are fresher ,try to link your education to the skill sets which are required for the job profile.
Skills evaluated in this interview
Customer Service Executive Jobs at XpressBees
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about XpressBees?
Ask anonymously on communities.
Interview questions from similar companies
Somya Som
Interview experience
Bad
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Not Selected
I applied via Walk-in and was interviewed in Feb 2024.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Self intro and sale the product View Answers (1)
- Q2. About customer service View Answers (1)
2
Aptitude Test Round
Assessment Good and manageable
3
Behavioral Round (3 Questions)
- Q1. Sale the product and self intro View Answers (1)
- Q2. About education Add Answer
- Q3. About hobbies and about customers Add Answer
Interview experience
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Not Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2024.
2 Interview Rounds
1
Aptitude Test Round
Normal aptitude questions
2
HR Round (1 Question)
- Q1. Tell me about your self?
How to satisfy customers? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident!
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Apr 2023.
3 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. Why you left your last job? Add Answer
2
HR Round (1 Question)
- Q1. What you have done last days? Add Answer
3
Behavioral Round (1 Question)
- Q1. How can you manage irate customers? View Answers (1)
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via LinkedIn and was interviewed before Jul 2023.
2 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. Tell me about your self Add Answer
- Q2. What do you know about the company Add Answer
2
HR Round (2 Questions)
- Q1. What do you mean by customer service View Answers (1)
- Q2. How do you handle the stress with the given project Add Answer
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Mar 2023.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Tell me about yourself View Answers (1)
- Q2. Do you have knowledge on Ms Excel View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Communication skills should be good and you should be ready with night shift
Interview experience
Good
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Job Portal and was interviewed before May 2023.
1 Interview Round
1
Assignment Round
Written assignment, email drafting, situation based questions
Interview Preparation Tips
Interview preparation tips for other job seekers - Make sure you know basic information about e-mail adequate, customer oriented questions and answers
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed in Jul 2023.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (4 Questions)
- Q1. Self introduction Add Answer
- Q2. What is your memorable day? Add Answer
- Q3. Which movie do you watch last time? Add Answer
- Q4. Tell me about women empowerment? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Typing about the given topics by hr
Haseeb Uddin
I applied via Naukri.com and was interviewed in Sep 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (1 Question)
- Q1. 1) the HR asked me whether I have the required documents for the job? 2) then the HR asked me to Give my introduction 3) " What do you know about BPO/Customer S...read more View Answers (1)
3
Versent Test Round (1 Question)
- Q1. It was not an interview, it was an English communication computer based test on a app Test Description: It wanted to know our Reading, Listening, Speaking, Sent...read more Add Answer
4
Technical Round (1 Question)
- Q1. 1) It was a video call interview so Manager asked me to show my Id proof to confirm my location (whether I am in the city or not) 2) Asked me to Introduce mysel...read more View Answers (1)
Interview Preparation Tips
Topics to prepare for 24/7 Customer Customer Service Executive interview:
2) before you answer the question for self Introduction, try to give them a greeting like : Firstly I would like to thank you for giving me this opportunity"
3) Add something more to your introduction, don't speak completely the same of what you have put in your resume
4) Speak Confidently and Naturally without hesitations like don't put aaaa's in between as they check your communication skills as this job's main and important role is to Listen and Speak to the Customer.
5) Don't interrupt the interviewer while he/she is questioning you, let him/her complete his/her question and then you reply.
- Jam session
2) before you answer the question for self Introduction, try to give them a greeting like : Firstly I would like to thank you for giving me this opportunity"
3) Add something more to your introduction, don't speak completely the same of what you have put in your resume
4) Speak Confidently and Naturally without hesitations like don't put aaaa's in between as they check your communication skills as this job's main and important role is to Listen and Speak to the Customer.
5) Don't interrupt the interviewer while he/she is questioning you, let him/her complete his/her question and then you reply.
Madhu Sudhan
I applied via Job Fair and was interviewed in Aug 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
HR Round (1 Question)
- Q1. Self and any topic from your hobbies Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be BRAVE and confident. Start with your self and don't go you tube .
XpressBees Interview FAQs
How many rounds are there in XpressBees Customer Service Executive interview?
XpressBees interview process usually has 2 rounds. The most common rounds in the XpressBees interview process are One-on-one Round and Resume Shortlist.
How to prepare for XpressBees Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at XpressBees. The most common topics and skills that interviewers at XpressBees expect are Customer Service, Customer Handling, Voice Process, Domestic BPO and Android.
What are the top questions asked in XpressBees Customer Service Executive interview?
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Customer Service Executive Interview Questions from Similar Companies
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XpressBees Customer Service Executive Reviews and Ratings
based on 7 reviews
Rating in categories
|
Supervisor
394
salaries
|  ₹1 L/yr - ₹3.6 L/yr |
|
Senior Executive
361
salaries
| ₹1.9 L/yr - ₹7.2 L/yr |
|
Operations Executive
290
salaries
| ₹1.9 L/yr - ₹5.3 L/yr |
|
Executive
226
salaries
| ₹1.7 L/yr - ₹4.8 L/yr |
|
Associate Manager
175
salaries
| ₹4.6 L/yr - ₹11 L/yr |
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