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XpressBees Customer Service Executive Interview Questions and Answers
XpressBees Customer Service Executive Interview Experiences
1 interview found
I applied via Approached by Company and was interviewed in Sep 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself?
- Ans. Give a brief introduction about yourself including your name, where you come from and educational qualifications. Secondly do mention your hobbies which are genuine.
- Q2. What is Excel vlookup? Practically explain on the given data sheet.
- Ans.
Excel vlookup is a function used to search for a value in a table and return a corresponding value from another column.
VLOOKUP stands for vertical lookup.
It is commonly used to find information in large datasets.
The function requires four arguments: lookup value, table array, column index number, and range lookup.
The lookup value is the value to search for in the first column of the table.
The table array is the range o...
- Q3. What is ecommerce and what is logistics . Give examples of both. What is the difference between the two?
- Ans.
Ecommerce is buying and selling goods or services online while logistics is the process of managing the flow of goods from the point of origin to the point of consumption.
Ecommerce involves online transactions between buyers and sellers, such as Amazon and eBay.
Logistics involves the transportation, storage, and distribution of goods, such as FedEx and UPS.
The difference between the two is that ecommerce focuses on the...
Interview Preparation Tips
Secondly if you are fresher ,try to link your education to the skill sets which are required for the job profile.
Skills evaluated in this interview
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Customer Service Executive Interview Questions & Answers
24/7 Customer
Somya Som
posted on 2 Mar 2024
I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self intro and sale the product
- Ans.
Good and not so hard and not taken too much time
- Q2. About customer service
- Ans.
Yes good and i explained about that and got selected
Assessment Good and manageable
(3 Questions)
- Q1. Sale the product and self intro
- Ans.
It was good from my end but hate the round because hr took the manager round and without any valid reasons and checking with dressing sense they are rejecting ys
- Q2. About education
- Q3. About hobbies and about customers
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 2 interview rounds.
Normal aptitude questions
(1 Question)
- Q1. Tell me about your self? How to satisfy customers?
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed before Jul 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Q2. What do you know about the company
(2 Questions)
- Q1. What do you mean by customer service
- Ans.
Customer service refers to the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.
It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.
Examples of customer service activities include answering phone calls, responding to emai...
- Q2. How do you handle the stress with the given project
Customer Service Executive Interview Questions & Answers
24/7 Customer
Anonymous
posted on 30 Mar 2023
Selected
I applied via Naukri.com and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Do you have knowledge on Ms Excel
- Ans.
Yes, I have knowledge on Ms Excel.
I am proficient in using Excel for data entry, analysis, and reporting.
I am familiar with various functions and formulas in Excel.
I have experience in creating charts and graphs in Excel.
I can use Excel to manage and organize large amounts of data.
I am comfortable with using Excel shortcuts to increase efficiency.
Interview Preparation Tips
Selected
I applied via Job Portal and was interviewed before May 2023. There was 1 interview round.
Written assignment, email drafting, situation based questions
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
24/7 Customer
Anonymous
posted on 27 Aug 2023
Selected
I applied via Approached by Company and was interviewed in Jul 2023. There were 2 interview rounds.
(4 Questions)
- Q1. Self introduction
- Q2. What is your memorable day?
- Q3. Which movie do you watch last time?
- Q4. Tell me about women empowerment?
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
24/7 Customer
Haseeb Uddin
posted on 4 Oct 2022
I applied via Naukri.com and was interviewed in Sep 2022. There were 4 interview rounds.
(1 Question)
- Q1. 1) the HR asked me whether I have the required documents for the job? 2) then the HR asked me to Give my introduction 3) " What do you know about BPO/Customer Support? " 4) "Why do you want to work in C...
- Ans. 1) Yes, I have all the documents the job required 2) My introduction: myself XYZ, I am 12th qualified and I am persuing my engineering, although my 4years are completed I have backlogs to clear, I am giving this interview on my 12th basis. I am completely a fresher , my hobbies are travelling, workouts and watching movies. I am looking for call center jobs as I have good English communication skills. I am hard w...
(1 Question)
- Q1. It was not an interview, it was an English communication computer based test on a app Test Description: It wanted to know our Reading, Listening, Speaking, Sentence Building and Quick thinking skills I h...
(1 Question)
- Q1. 1) It was a video call interview so Manager asked me to show my Id proof to confirm my location (whether I am in the city or not) 2) Asked me to Introduce myself 3) "What do you know about this job?"
- Ans. 1) Id proof shown 2) Introduced myself in a same way as I introduced to the HR 3) in thi job you have to help the customer with his/her query
Interview Preparation Tips
- Jam session
2) before you answer the question for self Introduction, try to give them a greeting like : Firstly I would like to thank you for giving me this opportunity"
3) Add something more to your introduction, don't speak completely the same of what you have put in your resume
4) Speak Confidently and Naturally without hesitations like don't put aaaa's in between as they check your communication skills as this job's main and important role is to Listen and Speak to the Customer.
5) Don't interrupt the interviewer while he/she is questioning you, let him/her complete his/her question and then you reply.
Customer Service Executive Interview Questions & Answers
24/7 Customer
Madhu Sudhan
posted on 21 Sep 2022
I applied via Job Fair and was interviewed in Aug 2022. There were 2 interview rounds.
(1 Question)
- Q1. Self and any topic from your hobbies
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
24/7 Customer
Anonymous
posted on 27 Nov 2021
I applied via Recruitment Consultant and was interviewed in Jun 2021. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Introduction and some technical questions
- Q2. Answered all their questions in a proper manner and with fluency in English
- Q3. After the completion of my Oops round they told me that I will receive further information from HR team as they said I waited but now it's been more than 15days but none of the HR team members contacted me...
- Q4. If I was rejected then why they didn't tell me that I was rejected ? Why did they say that I will get a call when I was rejected ?
Interview Preparation Tips
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XpressBees Customer Service Executive Reviews and Ratings
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Rating in categories
|
Senior Executive
345
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|  ₹1.9 L/yr - ₹7.1 L/yr |
|
Operations Executive
287
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| ₹1.9 L/yr - ₹5.3 L/yr |
|
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266
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|
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232
salaries
| ₹2 L/yr - ₹4.8 L/yr |
|
Associate Manager
186
salaries
| ₹4.6 L/yr - ₹11 L/yr |
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