3 XpressBees Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

XpressBees Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

posted on 20 Oct 2022

I applied via Approached by Company and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(3 Questions)

Q1. Tell me about yourself?

Ans. Give a brief introduction about yourself including your name, where you come from and educational qualifications. Secondly do mention your hobbies which are genuine.

Answered by Irfan ahmad

Add your answer

Q2. What is Excel vlookup? Practically explain on the given data sheet.

Ans.

Excel vlookup is a function used to search for a value in a table and return a corresponding value from another column.

VLOOKUP stands for vertical lookup.
It is commonly used to find information in large datasets.
The function requires four arguments: lookup value, table array, column index number, and range lookup.
The lookup value is the value to search for in the first column of the table.
The table array is the range o...

Answered by AI

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Q3. What is ecommerce and what is logistics . Give examples of both. What is the difference between the two?

Ans.

Ecommerce is buying and selling goods or services online while logistics is the process of managing the flow of goods from the point of origin to the point of consumption.

Ecommerce involves online transactions between buyers and sellers, such as Amazon and eBay.
Logistics involves the transportation, storage, and distribution of goods, such as FedEx and UPS.
The difference between the two is that ecommerce focuses on the...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about your abilities and get some information about the company.
Secondly if you are fresher ,try to link your education to the skill sets which are required for the job profile.

Skills evaluated in this interview

Interview questions from similar companies

Senior Executive Interview Questions & Answers

Shadowfax Technologies

Anonymous

posted on 12 Oct 2020

I applied via Naukri.com and was interviewed in Sep 2020. There were 5 interview rounds.

Interview Questionnaire

5 Questions

Q1. Logistics Operation Dispatch Case scenario Topic

Add your answer

Q2. How to handle angry Client's

Ans.

Listen actively, empathize, apologize, offer solutions, and follow up.

Listen actively to the client's concerns and let them vent their frustrations.
Empathize with the client's situation and acknowledge their feelings.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer solutions to resolve the problem and ask for their input.
Follow up with the client to ensure their satisfaction and build

Answered by AI

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Q3. How is you Hindi speaking level of communication?

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Q4. About last company?

Add your answer

Q5. Knowledge on handling teammates

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool. Share your thoughts to interviewer.

Senior Executive Interview Questions & Answers

Ecom Express

Anonymous

posted on 30 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - One-on-one

(2 Questions)

Q1. About work details and personal details

Add your answer

Q2. Experience tell him about myself at all

Add your answer

Round 2 - Assignment

Its a on-line assignment

Interview Preparation Tips

Interview preparation tips for other job seekers - All the answer give properly and try to understand what needs your employers.

Senior Executive Interview Questions & Answers

Delhivery

Ayush Gupta

posted on 14 Sep 2022

I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Question related to quant

Add your answer

Q2. Question related to Excel like h lookup, v lookup, tablets etc

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Interview Preparation Tips

Interview preparation tips for other job seekers - Candidate should have good experience into Excel and should have good command on number.

Senior Executive Interview Questions & Answers

GATI-KWE

posted on 16 Oct 2022

I applied via Campus Placement

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Case Study

About the knowledge and excellent experience

Round 3 - Assignment

With discussion about the work before selecting

Interview Preparation Tips

Interview preparation tips for other job seekers - Over all was good journey in this company also good support to my senior

Senior Executive Interview Questions & Answers

GATI-KWE

Anonymous

posted on 4 Feb 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. What are your salary expectations?

Add your answer

Q2. Tell me about yourself.

Add your answer

Q3. How many years experience do you have

Add your answer

Round 3 - Group Discussion

Tell about some best topic

Round 4 - HR

(1 Question)

Q1. What are your strengths and weaknesses?

Add your answer

Round 5 - Case Study

Interview Preparation Tips

Interview preparation tips for other job seekers - While compensation, benefits and career growth matter, flexibility and virtual work options are top of mind for many job seekers, particularly women. ... For employers, a willingness to offer flexibility or remote work arrangements can provide a significant edge in talent attraction.

Senior Executive Interview Questions & Answers

DTDC Express

posted on 5 Mar 2022

Interview experience

Average

Difficulty level

Process Duration

Result

Round 1 - HR

(1 Question)

Q1. Previous Experience

Add your answer

Senior Executive Interview Questions & Answers

Blue Dart Express

posted on 5 Apr 2022

I applied via Referral and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(6 Questions)

Q1. What are your salary expectations?

Ans.

I expect a competitive salary based on my experience, skills, and the responsibilities of the role.

I have researched the average salary range for Senior Executives in this industry.
I have considered my years of experience and the value I can bring to the organization.
I am open to discussing the salary package and benefits in detail during the negotiation process.

Answered by AI

Add your answer

Q2. What is your family background?

Add your answer

Q3. Share details of your previous job.

Ans.

I was the Chief Operating Officer at XYZ Corporation, responsible for overseeing all operational aspects of the company.

Managed a team of 500+ employees across multiple departments
Developed and implemented strategic plans to improve efficiency and productivity
Led successful cost-cutting initiatives resulting in a 20% reduction in expenses
Implemented new technology systems to streamline processes and enhance customer ex...

Answered by AI

Add your answer

Q4. Why should we hire you?

Ans.

I have a proven track record of successfully leading teams and driving business growth.

I have extensive experience in senior executive roles, with a strong track record of achieving results.
I possess exceptional leadership skills and have successfully led teams through periods of change and growth.
I have a strategic mindset and can effectively align business objectives with actionable plans.
I am highly skilled in probl...

Answered by AI

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Q5. Why are you looking for a change?

Ans.

Seeking new challenges and growth opportunities

Looking for a role that allows me to utilize my skills and experience to make a greater impact
Seeking a more dynamic and innovative work environment
Desire to take on new challenges and expand my professional horizons
Interested in joining a company with a strong vision and exciting future prospects

Answered by AI

Add your answer

Q6. Tell me about yourself.

Ans.

Experienced senior executive with a proven track record in leading successful teams and driving business growth.

Over 15 years of experience in executive leadership roles
Strong strategic planning and decision-making skills
Expertise in driving operational efficiency and improving profitability
Proven ability to build and motivate high-performing teams
Track record of successfully implementing change initiatives
Examples: Le...

Answered by AI

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Round 3 - One-on-one

(1 Question)

Q1. Ask about previous experience

Add your answer

Round 4 - One-on-one

(1 Question)

Q1. Ask abt achievement and challenges

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare yourself for the interview for all corner which require for selection.

Senior Executive Interview Questions & Answers

Blue Dart Express

Anonymous

posted on 6 Dec 2021

I applied via Company Website and was interviewed in Nov 2021. There was 1 interview round.

Interview Questionnaire

8 Questions

Q1. Earlier I had asked questions for benefits of old staffs.

Add your answer

Q2. Time bound promotion.

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Q3. Staff children's education whose children get more than 60% marks.

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Q4. Leave incashment was very good why Stopped.

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Q5. Give chance to work retired staff.

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Q6. Domestic booking charge should be reduced.

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Q7. Working hr's should be fixed or allow overtime.

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Q8. Needs to give advance for any medical emergency or marriage of sraff children's which is very tough and sraff suffer problems.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All over questions is related to sraff benefits.
Co should look into this .

Senior Executive Interview Questions & Answers

Blue Dart Express

posted on 28 Oct 2021

I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 4 interview rounds.

Interview Questionnaire

2 Questions

Q1. What is your job role in the last organization

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Q2. Achievement in your last company

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be polite, and honest with your question

XpressBees Interview FAQs

How many rounds are there in XpressBees Customer Service Executive interview?

XpressBees interview process usually has 2 rounds. The most common rounds in the XpressBees interview process are Resume Shortlist and One-on-one Round.

How to prepare for XpressBees Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at XpressBees. The most common topics and skills that interviewers at XpressBees expect are Customer Service, Customer Handling, Voice Process, Domestic BPO and Android.

What are the top questions asked in XpressBees Customer Service Executive interview?

Some of the top questions asked at the XpressBees Customer Service Executive interview -

What is Excel vlookup? Practically explain on the given data she...read more
What is ecommerce and what is logistics . Give examples of both. What is the di...read more

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XpressBees Customer Service Executive Salary

based on 39 salaries

₹1 L/yr - ₹5 L/yr

9% less than the average Customer Service Executive Salary in India

View more details

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