10+ Interview Questions and Answers

Food cost & P&L are crucial for restaurant profitability. Understanding them helps in managing expenses & maximizing profits.

• Food cost refers to the cost of ingredients used in preparing a dish

• P&L stands for Profit and Loss statement which shows the revenue, expenses, and profits of a restaurant

• Managing food cost involves controlling portion sizes, minimizing waste, and negotiating with suppliers for better prices

• Analyzing P&L helps in identifying areas where expenses can be ...read more

To solve a customer problem, listen actively, empathize, and offer a solution that meets their needs.

• Listen actively to the customer's complaint or issue

• Empathize with the customer and acknowledge their frustration

• Offer a solution that meets the customer's needs and resolves the issue

• Follow up with the customer to ensure their satisfaction

A shift manager is responsible for overseeing the operations and performance of a specific shift in a business or organization.

• Managing and supervising staff during the shift

• Ensuring smooth operations and adherence to company policies

• Handling customer complaints and resolving issues

• Monitoring inventory and ordering supplies

• Preparing shift reports and communicating with higher management

• Training and mentoring new employees

• Maintaining a safe and clean work environment

Handling customer concerns requires active listening, empathy, and prompt resolution.

• Listen actively to the customer's concern without interrupting.

• Empathize with the customer and acknowledge their feelings.

• Apologize for any inconvenience caused and assure them that their concern will be addressed promptly.

• Resolve the issue as quickly as possible while keeping the customer informed of the progress.

• Follow up with the customer to ensure their satisfaction and thank them for bri...read more

Good customer support means providing timely, helpful, and personalized assistance to customers.

• Timely response to customer inquiries and issues

• Helpful and informative guidance to address customer needs

• Personalized interactions to make customers feel valued and understood

• Efficient resolution of customer problems to ensure satisfaction

• Consistent follow-up to ensure customer needs are met

Food cost can be calculated by dividing the total cost of ingredients used in a dish by the selling price of that dish.

• Calculate the total cost of all ingredients used in a dish

• Determine the selling price of that dish

• Divide the total cost of ingredients by the selling price to get the food cost percentage

• Food cost percentage = (Total cost of ingredients / Selling price) * 100

To increase sales, focus on improving customer experience, implementing effective marketing strategies, and optimizing product offerings.

• Enhance customer experience through excellent service and personalized interactions

• Implement targeted marketing campaigns to reach a wider audience

• Offer promotions, discounts, or loyalty programs to incentivize purchases

• Analyze sales data to identify trends and adjust strategies accordingly

• Optimize product offerings by conducting market rese...read more

F&B Auditor is responsible for conducting audits on food and beverage operations to ensure compliance with regulations and standards.

• Conduct audits on food and beverage operations

• Ensure compliance with regulations and standards

• Analyze financial records and inventory levels

• Identify areas for improvement in cost control and efficiency

• Provide recommendations for enhancing operations

Cash short till is handled by investigating the cause of the shortage and taking appropriate actions.

• Investigate the cause of the shortage

• Check if there are any discrepancies in the cash handling process

• Take appropriate actions such as adjusting the till or reporting the issue to management

• Ensure that proper procedures are followed to prevent future shortages

MRD (Minimum Reorder Point) is important for efficient inventory management.

• MRD helps in determining the minimum quantity of a product that should be available in inventory to avoid stockouts.

• It ensures that there is enough stock to meet customer demand without excessive inventory holding costs.

• MRD takes into account factors like lead time, demand variability, and desired service level.

• By setting an appropriate MRD, businesses can optimize their inventory levels and reduce th...read more

CHAMPS stands for Communication, Health and Safety, Attendance, Motivation, Performance, and Succession planning.

• Communication is essential for effective teamwork and collaboration.

• Health and Safety measures ensure a safe work environment for employees.

• Attendance tracking helps in monitoring employee punctuality and productivity.

• Motivation strategies boost employee morale and engagement.

• Performance evaluations help in assessing employee contributions and areas for improvement...read more

Cash handling miss match can be rectified by identifying the root cause and implementing corrective actions.

• Identify the cause of the miss match, such as errors in counting or recording transactions.

• Implement corrective actions, such as improving training or implementing new procedures.

• Regularly review and reconcile cash handling processes to prevent future miss matches.

• Ensure proper segregation of duties and oversight to prevent fraud or theft.

• Document all actions taken to r...read more

Buddy trainer process involves pairing a new employee with an experienced employee to help them learn the ropes.

• Buddy trainer process helps new employees acclimate to the company culture and job responsibilities.

• The experienced employee serves as a mentor and guide for the new employee.

• Regular check-ins and feedback sessions are important in the buddy trainer process.

• Examples: pairing a new sales associate with a top-performing salesperson, assigning a new software engineer t...read more

P&L stands for profit and loss, a financial statement that summarizes the revenues, costs, and expenses incurred during a specific period of time.

• P&L shows the financial performance of a business by detailing the revenues generated and the expenses incurred.

• It helps in analyzing the profitability of a business and making informed decisions.

• Examples of items included in a P&L statement are sales revenue, cost of goods sold, operating expenses, and net income.

• P&L is essential f...read more

As an internal auditor, my future plans include gaining more experience, obtaining relevant certifications, and staying updated with industry trends.

• Continuously improving my knowledge and skills in auditing techniques and methodologies

• Obtaining certifications such as Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA)

• Staying updated with changes in regulations and industry best practices

• Developing strong analytical and problem-solving skills

• Build...read more