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Woolworths Supermarkets Customer Service Representative Interview Questions and Answers

Updated 9 Mar 2024

Woolworths Supermarkets Customer Service Representative Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
-
Result
-

I applied via Walk-in

Round 1 - Assignment 

Question answering to the Robot at first and than you will get link on your email for digital interview.

Interview Preparation Tips

Interview preparation tips for other job seekers - DIGITIAL INTERVIEW

Interview questions from similar companies

Interview Preparation Tips

Round: Group Discussion
Experience: IT WAS FANTASTIC MOMENT OF MY LIFEE BECAUSE THAT WAS THE FIRST TIME I HAVE BEEN TO A PROPER MNC.

I WAS TENSE ACTUALLY BECAUSE THEY WANTED TO GIVE ME AN OPPORTUNITY TO WORK WITH THEM AFTER CHECKING MY COMMUNICATION SKILLS.

IT WAS A MEETING WITH CUSTOMER SERVICE MANAGER ONE MR. DHEERAJ SINGH

I SAID IF TIME WAS IN MY HANDS I WOULD LIKE TO STUDY FURTHER WHICH I COULD NOT FOR SOME PERSONAL REASONS
Tips: BE CLEAR ON WHAT IS BEING QUESTIONED CHECK WITH THE PERSON IF YOU ARE NOT CLEAR ABOUT WHAT IS ASKED
Duration: 1 hour 5 minutes

Round: Test
Experience: THE PERSONAL INTRODUCTION ROUND WILL BE IN GENERAL ABOUT YOUR PREVIOUS COMPANY ITS ROLES AND THE REASON FOR LEAVING .

HR ROUND THEY WILL CONFIRM IF YOU ARE SELECTED OR NOT AND THEN THEY WILL ASK YOU TO SUBMIT DOCUMENTS
Tips: PROVIDE ONLY DOCUMENTS WHICH ARE NOT FAKE
Duration: 1 hour 5 minutes
Total Questions: 10

Round: DOCUMENT COLLECTION
Experience: THEY WILL GIVE YOU A CHECKLIST OF ALL THE DOCUMENTS TO BE PROVIDED
Tips: PROVIDING FAKE DOCUMENTS WILL ONLY LAND YOU UP IN PROBLEMS SO BE GENUINE

Round: HR ROUND
Experience: HR WILL CONFIRM THE SALARY AND DATE OF JOINING

I appeared for an interview in Jan 2017.

Interview Questionnaire 

2 Questions

  • Q1. Are you comfortable with night shift?
  • Ans. 

    Yes

    • I am comfortable with night shifts and have prior experience working during those hours.

    • I understand the importance of being available to assist customers at any time, including during the night.

    • I am adaptable and can easily adjust my sleep schedule to accommodate night shifts.

    • I am aware that night shifts may involve handling more challenging customer situations and I am prepared for that.

    • I am committed to providing...

  • Answered by AI
  • Q2. Where do you yourself after 5 years?
  • Ans. 

    In 5 years, I see myself as a seasoned Customer Service Representative, possibly in a leadership role, contributing to the success of the company.

    • Continuing to excel in customer service skills and knowledge

    • Seeking opportunities for advancement within the company

    • Possibly taking on leadership responsibilities, such as mentoring new hires or leading projects

    • Contributing to the overall success and growth of the company

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: There were 15 groups each included 7 persons. Each person was given time to speak individually. After this round there were almost 150 students were selected.
Tips: 1. Fluency should be good.
2. Knowledge about the topic.

Duration: 15 minutes

Round: HR Interview
Experience: There was only one person asking questions. He was keenly watching your confidence and your mindset about selection in company.
Tips: 1. You should be confident enough to answer answers.


College Name: Ajay Kumar Garg Engineering College, Ghaziabad

I applied via Naukri.com

Interview Questionnaire 

1 Question

  • Q1. Logical, English, typing test.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for English advanced level.

Interview Questionnaire 

3 Questions

  • Q1. First thing u will be asked is to introduce yourself
  • Q2. They will ask you to speak 4-5 lines on any random topic just to check the communication skills
  • Q3. And then after things related to customer service just like what is empathy and how to handle the irate customers
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why should we hire you?
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Tell me about yourself.
Round 3 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 4 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident nd postive all the best
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview begins with Assessment test. They check your grammar and ability to think.

Round 3 - HR 

(1 Question)

  • Q1. Ask basic questions. Like tell me something about yourself. Your experience and all

Interview Preparation Tips

Interview preparation tips for other job seekers - Applied for Amazon domestic process and got hired.
Interview process was not very difficult i would say. Hiring process begins with the assessment test. First you need to pass the test, they ask some fill in the blanks and then there was a secttion to rewrite the sentence in your own words and all that grammar stuff. Once you are done with the test you will get the of HR after few days.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What do you want to work for our company?
  • Ans. I'm excited about working for this company because of its excellent reputation in the industry. I believe that working for well respect and established organisation will give me access to opportunities and experience that will help me grow my career.
  • Answered by Tannu Chaurasiya
  • Q2. Why do you want this job?
  • Ans. I am applying for this job because I believe it offers the perfect opportunity for me to utilizes my skills and experience to contribute effectively.
  • Answered by Tannu Chaurasiya
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why do you want this?
  • Ans. I am genuinely excited about this job because it aligns perfectly with my career aspirations and personal interest.
  • Answered by Tannu Chaurasiya
  • Q2. What are your greatest strengths?
  • Ans. My greatest strengths is my ability to exel in highly pressurized situation.
  • Answered by Tannu Chaurasiya

Interview Preparation Tips

Interview preparation tips for other job seekers - Always help our coustomer and always keep your customers happy

I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How you develop market ?
  • Ans. 

    I develop market by identifying target audience, creating marketing strategies, and building strong customer relationships.

    • Conduct market research to identify target audience

    • Create marketing strategies that align with company goals

    • Build strong customer relationships through personalized communication

    • Utilize social media and other digital platforms to reach wider audience

    • Collaborate with sales team to ensure customer sa

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Say smart answer , good communication skill, well experience

Interview Questionnaire 

4 Questions

  • Q1. Previous organisation challenges related, day to day job
  • Q2. 5S
  • Q3. Family,
  • Q4. Education

Woolworths Supermarkets Interview FAQs

How many rounds are there in Woolworths Supermarkets Customer Service Representative interview?
Woolworths Supermarkets interview process usually has 1 rounds. The most common rounds in the Woolworths Supermarkets interview process are Assignment.

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Woolworths Supermarkets Customer Service Representative Interview Process

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