Wipro Administrator Interview Questions, Process, and Tips

SLA management refers to the process of defining, negotiating, and monitoring service level agreements between a service provider and a customer.

• SLA management involves setting clear expectations for service levels, such as response times, uptime, and resolution times.

• It also includes negotiating these terms with customers to ensure they align with their needs and expectations.

• Monitoring SLAs involves tracking performa...read more

Incident management involves identifying, analyzing, and responding to incidents to minimize their impact on operations.

• Identifying and categorizing incidents based on severity and impact

• Creating and implementing incident response plans

• Communicating with stakeholders and coordinating response efforts

• Documenting incidents and analyzing root causes to prevent future occurrences

P1 issue refers to a critical problem or bug that requires immediate attention and resolution.

• P1 issues are typically high priority and impact the functionality or performance of a system.

• They are often classified as urgent and require immediate action to prevent further issues or downtime.

• Examples of P1 issues include system crashes, data loss, security breaches, and major functionality failures.

IT services management involves overseeing the planning, design, delivery, operation, and control of information technology services.

• Involves planning, design, delivery, operation, and control of IT services

• Ensures alignment of IT services with business needs and goals

• Manages service levels, performance, and quality

• Coordinates resources and processes to deliver IT services efficiently

• Examples: ITIL framework, service d

I prefer to discuss salary expectations based on the responsibilities and requirements of the position.

• Focus on discussing salary expectations based on the responsibilities and requirements of the position

• Avoid disclosing current salary to negotiate based on the value you bring to the role

• Highlight relevant experience and skills that justify your salary expectations

Negotiable based on job responsibilities and benefits package.

• Salary expectations are flexible and dependent on the job responsibilities and benefits offered.

• Open to discussing salary range during the interview process.

• Seeking a competitive salary that aligns with industry standards and my experience.

• Looking for a fair compensation package that includes benefits such as healthcare, retirement plans, and professional de

I am currently working as a project manager in a software development company, overseeing team activities and ensuring project deadlines are met.

• Leading a team of developers and designers to complete projects on time

• Coordinating with clients to gather requirements and provide updates

• Creating project timelines and assigning tasks to team members

• Monitoring project progress and addressing any issues that arise

• Conducting r...read more

The process of adding a network printer involves connecting the printer to the network and installing the necessary drivers on the computer.

• Connect the network printer to the same network as the computer.

• Find the IP address of the network printer.

• Install the printer drivers on the computer.

• Add the network printer using the IP address or printer name.

• Test the printer to ensure it is working properly.