Westside Retail Sales Officer Interview Questions and Answers

Q1. Team handling floor maintaining
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Q1. About your self
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Q2. Education and experience
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Q3. Work experience
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Q4. Working environment
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Q5. Team handing & how to mange
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Q1. As i rejoined so only askes regarding previous job details
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Q2. Tell me about yourself, previous experience, family
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Q3. Why you want to change so early
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Q1. How will you increase business
Ans. 
I will increase business by implementing targeted marketing strategies, optimizing operations for efficiency, and enhancing customer experience.
• Implement targeted marketing strategies to reach new customers and retain existing ones

• Optimize operations for efficiency to reduce costs and improve productivity

• Enhance customer experience through personalized service and improved store layout

• Introduce loyalty programs to ince...read more
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Q2. How you will increase UPT, conversion and bill size
Ans. 
To increase UPT, conversion, and bill size, I will focus on training staff, implementing upselling techniques, and analyzing customer data.
• Provide comprehensive training to staff on product knowledge and sales techniques

• Implement upselling and cross-selling strategies to increase bill size

• Analyze customer data to identify trends and tailor marketing strategies accordingly
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Q3. What you will add from your past experiences
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Q1. Why you want to change so quick from your last job
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Q2. Tell me about your KPIs and KRAs in current role
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Q3. Give any example of excellent customer service
Ans. 
A customer service representative going above and beyond to help a customer with a complex issue.
• Listening attentively to the customer's problem

• Showing empathy and understanding towards the customer

• Taking proactive steps to resolve the issue efficiently

• Following up with the customer to ensure satisfaction
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Q4. Give any examples of any worst situation at workplace you faced and how you handled.
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Q5. Anything in your current organisation you found wrong and what you did to make that correct.
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Q1. About u r self
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Q2. How much Salary package
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We were given tasks and we had to overcome it

We were given topic and we had to debate about it among group to show communication skills and confidence.

Q1. How long do you see as yourself working
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Q2. What is your goal in life
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Q3. Why do you choose decathlon as your choice to work
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Q1. 1) About Family Background 2) About Educational Background 3) Experience in Sales Field 4) Learning Ability 5) Ability Test of a week ( this is an on floor test where they observe your ability to work )
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Q1. Self introduction
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Q2. Family and experience
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Q1. Introducing knowledge
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Q2. Experience and how to handle
Ans. 
I have 3 years of experience in retail sales. I handle customer inquiries, process transactions, and meet sales targets.
• Highlight specific achievements in previous retail sales roles

• Discuss how you handle difficult customers and resolve conflicts

• Explain your approach to meeting and exceeding sales targets

• Mention any training or certifications related to retail sales
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