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Wadi Infotech Service Delivery Executive Interview Questions and Answers for Experienced
Wadi Infotech Service Delivery Executive Interview Experiences for Experienced
1 interview found
Anonymous
I applied via Approached by Company and was interviewed before Apr 2021. There were 3 interview rounds.
(1 Question)
- Q1. What is customer services and why it is so important for any online industry? Types and nature of customers. Importance of chats or emails in customer services. How to handle an irate customer over the ...
- Ans.
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
Types of customers include loyal, occasional, discount-oriented, and need-based customers.
Customer service is important for online industries because it helps to build customer loyalty, increase customer satisfaction, and improve brand reputation.
Chats or emails are important in customer service because they pr...
(4 Questions)
- Q1. Why are you looking for a change?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
- Q4. What are your salary expectations?
Interview Preparation Tips
Interview questions from similar companies
(2 Questions)
- Q1. Why you want to join our Company
- Ans.
I am impressed by your company's reputation for innovation and commitment to excellence.
I admire the company's track record of delivering high-quality products/services.
I am excited about the opportunity to work with a talented team and contribute to the company's success.
I believe that my skills and experience align well with the company's goals and values.
- Q2. What you know about budgeting and forcasting?
- Ans.
Budgeting and forecasting involve planning and managing financial resources to achieve organizational goals.
Budgeting involves setting financial goals and allocating resources accordingly
Forecasting involves predicting future financial outcomes based on past data and trends
Budgeting helps in controlling expenses and maximizing profits
Forecasting helps in making informed decisions and planning for future growth
Examples:...
Interview Preparation Tips
Selected
I was interviewed in Mar 2024.
(2 Questions)
- Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
- Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
(3 Questions)
- Q1. Previous Experience and Challenges.
- Q2. How are metrics tracked.
- Ans.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
- Q3. Rest all on the expectations and when can I join.
Time snd distance, new topics, advance maths
abhi teja
(2 Questions)
- Q1. Explain a value added project delivered and what is the impact
- Ans.
Implemented a new ticketing system to streamline support processes
Researched and selected a suitable ticketing system based on company needs
Customized the system to align with existing workflows and processes
Provided training to staff on how to use the new system effectively
Monitored and evaluated the impact of the new system on response times and customer satisfaction
Resulted in a 20% decrease in average resolution ti...
- Q2. If you have to set up a new process from a client, what approach would you follow
- Ans.
I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
Understand the client's requirements and objectives
Document the process flow and key steps
Identify stakeholders and their roles
Create a project plan with timelines and milestones
Implement the process with clear commun...
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.
(1 Question)
- Q1. Automation habdled
(1 Question)
- Q1. Approach on service desk delivery
(1 Question)
- Q1. Salary negotiation
(1 Question)
- Q1. About yourself and work
Interview Preparation Tips
(2 Questions)
- Q1. Strength and weakness
- Q2. Describe the hobbies
- Ans.
My hobbies include hiking, photography, and cooking.
Hiking: I enjoy exploring nature trails and challenging myself physically.
Photography: I love capturing beautiful moments and landscapes through my camera lens.
Cooking: I find joy in experimenting with new recipes and creating delicious meals for my friends and family.
I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.
(3 Questions)
- Q1. What is MVC explain in detail.
- Ans.
MVC stands for Model-View-Controller. It is a software design pattern used for developing web applications.
Model represents the data and business logic
View displays the data to the user
Controller handles user input and updates the model and view accordingly
MVC separates concerns and promotes code reusability
Example: ASP.NET MVC, Ruby on Rails, Django
- Q2. What are the benefits of ITIL
- Ans.
ITIL provides a framework for IT service management that improves efficiency and customer satisfaction.
ITIL helps organizations align their IT services with business needs
ITIL provides a common language and processes for IT service management
ITIL improves efficiency and reduces costs through standardized processes
ITIL improves customer satisfaction by ensuring consistent and reliable service delivery
ITIL provides a fra...
- Q3. Deployment questions
Interview Preparation Tips
- MVC
- SQL
- SERVICE NOW
- ITIL
Skills evaluated in this interview
Selected
I applied via LinkedIn and was interviewed before Nov 2022. There were 4 interview rounds.
(1 Question)
- Q1. Experience, notice, salary, hike expectations
(1 Question)
- Q1. Technical, case study, aptitude, knowledge, experience
(1 Question)
- Q1. Business details, expectations, profile details
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