Service Delivery Executive Interview Questions and Answers

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

• Types of customers include loyal, occasional, discount-oriented, and need-based customers.

• Customer service is important for online industries because it helps to build customer loyalty, increase customer satisfaction, and improve brand reputation.

• Chats or emails are important in customer service because they provide a quick and convenient way for customers to communic...read more