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Service Delivery Executive
Blue Star
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Knowledge & identification of Air-conditioning (VRF and Ductable)
- Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
- Daily review of pending complaints
- Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
- Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
- Arranging to send defective material back
- Raising warranty claims wherever applicable
- Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders.
Employment Type: Full Time, Temporary/Contractual
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Blue Star Mumbai Office Locations
400020
400 072
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