VTS Group Customer Care Executive Interview Questions and Answers

I have 3 years of experience in customer care. In my last organization, I was responsible for handling customer queries and providing solutions.

• Handled customer queries via phone, email, and chat

• Provided solutions to customer issues and complaints

• Maintained customer satisfaction by ensuring timely and effective responses

• Collaborated with other departments to resolve complex issues

• Trained new team members on customer ca...read more

I hold a Bachelor's degree in Business Administration, specializing in Marketing, which has equipped me with essential sales skills.

• Bachelor's degree in Business Administration from XYZ University.

• Specialized in Marketing, focusing on consumer behavior and sales strategies.

• Completed internships at ABC Company, where I developed practical sales techniques.

• Participated in various sales workshops and seminars to enhance m...read more

I am available to join immediately and eager to contribute to the team's success right away.

• I have completed my previous commitments, allowing me to start without delay.

• I am excited about this opportunity and ready to dive into the onboarding process.

• My schedule is flexible, and I can accommodate any training or orientation sessions.

Yes, I can effectively sell products by showcasing them on the app via phone screens, enhancing customer engagement.

• Utilize high-quality visuals to capture attention, such as vibrant images or videos of the product.

• Engage customers by demonstrating features directly on the app, like showing how to navigate or use the product.

• Leverage customer testimonials or reviews within the app to build trust and credibility.

• Offer p...read more

I want to join Lenskart because of its strong reputation in the eyewear industry and its commitment to providing quality products and excellent customer service.

• Lenskart has a strong reputation in the eyewear industry, known for its wide range of products and innovative technology.

• I am impressed by Lenskart's commitment to providing quality eyewear at affordable prices.

• Lenskart's focus on customer service aligns with m...read more