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VKALP Outsourcing Services

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VKALP Outsourcing Services Customer Support Interview Questions and Answers

Updated 27 Dec 2021

VKALP Outsourcing Services Customer Support Interview Experiences

1 interview found

Customer Support Interview Questions & Answers

user image Anonymous

posted on 27 Dec 2021

I applied via Company Website and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Introduction, qualifications, reason to join BPO
    • Add your answer
  • Q2. Cross questioning from resume
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 2 rounds. 1st HR and 2nd Manager

Top trending discussions

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Interview Tips & Stories
2w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Elcamino Software user image Anonymous

posted on 20 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via WorkIndia and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. In first round of interview asked about self introduction Then asked about social media and about email
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. In 2nd round HR round Asked about same what are Email process
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good place start the carrer for fresher candidates who are willing work in BPO sector.
Good company.

Customer Care Executive Interview Questions & Answers

Vcare Call Center user image Tarasha Thakur

posted on 17 Jan 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. Working experience
    • Add your answer

Customer Service Executive Interview Questions & Answers

Imarque Solutions user image Anonymous

posted on 26 Aug 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and complaints

    • I have a proven track record of meeting and exceeding customer satisfaction goals

    • Answered by AI
    Add your answer
  • Q2. Why u choose this line
  • Ans. 

    I chose this line because I enjoy helping others and have a passion for providing excellent customer service.

    • Passion for helping others

    • Enjoy providing excellent customer service

    • Opportunity to interact with diverse range of people

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Imarque Solutions Customer Service Executive interview:
  • Communication Skills
  • Negotiation Skills
  • MS Office
  • Computer Skills
Interview preparation tips for other job seekers - I have not worked in many companies bu i think If you are fresher I am telling in bpo or customer service for domestic voice process u will get maximum 14 to 18 thausand in hand salary as I experienced till now. When selecting any company u should be very confident in negotiations of salary and probation period other they put u in 6 or 8 months probation period and your job is not permanent until ur probation period running and ur pf will not start to deduct.

Customer Care Executive Interview Questions & Answers

BPO+ user image Anonymous

posted on 14 May 2024

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. How to handle the customer anger
  • Ans. 

    Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.

    • Stay calm and composed to de-escalate the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions and show understanding

    • Apologize sincerely for any inconvenience caused

    • Offer solutions or alternatives to address the customer's issue

    • Follow up with the custo

    • Answered by AI
    View 1 more answer

Customer Service Executive Interview Questions & Answers

Athena BPO user image Anonymous

posted on 14 May 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Tell me about your self?
    • Add your answer
  • Q2. Why we should hire your?
    • Add your answer
  • Q3. Why you want to work in our company?
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. How long you work in our company?
    • Add your answer
  • Q2. Tell me about your self?
    • Add your answer

Customer Care Executive Interview Questions & Answers

Vishnu Solutions user image Anonymous

posted on 6 Jun 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Introduce yourself
    • Add your answer

Customer Support Executive Interview Questions & Answers

Sequential Technology International user image Anonymous

posted on 29 Oct 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Paragraph writing on any topic.

Round 3 - Technical 

(1 Question)

  • Q1. Typing test and check basis knowledge.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Born for reality. Give best in doing everything. God bless 🙏

Customer Service Associate Interview Questions & Answers

Altius Customer Services user image Anonymous

posted on 8 Nov 2022

I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

General aptitude questions on GK and maths

Round 3 - HR 

(2 Questions)

  • Q1. Description of previous experience
    • Add your answer
  • Q2. Current package and Salary expectation
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Operations interview round about experience and skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills is a must. Experience in Sales and customer service is advantageous.

Customer Support Executive Interview Questions & Answers

Elcamino Software user image Anonymous

posted on 25 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself?
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Why do you need this job
    • Add your answer
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VKALP Outsourcing Services Salaries in India
Team Lead
21 salaries
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₹1.7 L/yr - ₹4.1 L/yr

Customer Care Executive
12 salaries
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₹1 L/yr - ₹3 L/yr

Process Associate
11 salaries
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₹1.3 L/yr - ₹3 L/yr

Quality Analyst
9 salaries
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₹1.2 L/yr - ₹3.2 L/yr

Associate
8 salaries
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₹1 L/yr - ₹2.2 L/yr

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