Vidal Health Insurance Tele Caller Interview Questions and Answers

Because it allows me to be part of a company culture that values teamwork

To learn something new I want to work in a new field or company I want to change my Career in to a new industry.

My strength iam always trying my best for every single opportunity even i fail but never lost hope and i try again while I do not achieve it My weakness I easily believe in anyone as we no it s not always right in every case so i trying my best improve

I handle customers with empathy, active listening, and problem-solving skills.

• Listen actively to understand the customer's needs and concerns

• Show empathy and understanding towards the customer's situation

• Offer solutions or alternatives to address the customer's issues

• Remain calm and professional, even in challenging situations

• Follow up with the customer to ensure their satisfaction

• Example: Apologize for any inconvenien...read more

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being attentive, empathetic, and efficient in meeting customer needs.

• Examples of good customer service include prompt responses to queries, personalized recommendations, and hassle-free returns.