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Vertex Group Customer Service Associate Interview Questions and Answers
Vertex Group Customer Service Associate Interview Experiences
1 interview found
Selected
I applied via Referral and was interviewed in Dec 2023. There were 2 interview rounds.
Firstly he ask Self introduction
(2 Questions)
- Q1. Self introduction and any experience in customer support
- Q2. What is a BPO
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.
BPO is the practice of outsourcing non-core business functions to external vendors.
It helps companies focus on their core competencies and reduce costs.
Common BPO services include customer support, technical support, data entry, and back-office operations.
Examples of BPO companies include A
Interview questions from similar companies
suraj sharma
It only ask about mathematical , and grammatical knowledge
(1 Question)
- Q1. Normal introduction , and looking communication skills
(1 Question)
- Q1. What is cx service , how can you tackle a difficult cx
- Ans.
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
Active listening to understand the customer's concerns and needs
Showing empathy towards the customer's situation and emotions
Problem-solving to find a solution that meets the customer's expectations
Effective communication to explain the resolution and ensure cust
(1 Question)
- Q1. Why are the perfect fit for the role
Selected
I applied via Naukri.com and was interviewed in Jan 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Introduce briefly about your self
- Q2. I talk about myself
How to handle angry customer
(1 Question)
- Q1. Salary discussion
Customer Service Associate Interview Questions & Answers
Asian Paints
Anonymous
posted on 10 Mar 2022
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There was 1 interview round.
(2 Questions)
- Q1. Why should we hire you?
- Q2. Tell me about yourself.
Interview Preparation Tips
2. Sales Ideas
3. Market Awareness
4. Competitive products knowledge
5. Offers
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Basic introduction, company's profile.
AMCAT Assessment takes place
G Priyanka
I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
6 Questions
- Q1. When i should get inter view cal
- Q2. Where is the cimpany
- Ans.
The location of the company is not specified in the question.
The question does not provide any information about the location of the company.
It is important to clarify which company the interviewer is referring to.
If the company name is known, a quick online search can provide its location.
- Q3. And u will provide job training
- Q4. And how u will send offer letter
- Q5. And how is the salary expectations
- Q6. And in your company any experience required
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. What is your name?
- Q2. What are your qualifications
- Q3. Why should we hire you?
- Q4. Try to sell me this glass(that was on the table that time)
Interview Preparation Tips
I applied via Company Website and was interviewed in Mar 2022. There were 3 interview rounds.
(2 Questions)
- Q1. What do you understand by BPO?
- Ans.
BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business processes to a third-party service provider.
BPO involves outsourcing non-core business functions to external vendors.
It helps companies focus on their core competencies and reduce costs.
Common BPO services include customer support, technical support, data entry, and back-office operations.
BPO can be onshore (within t...
- Q2. What is empathy and how to deal with the customer if customer irritate with your service?
- Ans.
Empathy is the ability to understand and share the feelings of others. To deal with an irritated customer, listen actively, apologize sincerely, offer solutions, and show genuine concern.
Listen actively to the customer's concerns and frustrations.
Apologize sincerely for any inconvenience caused.
Offer solutions or alternatives to address the customer's issue.
Show genuine concern and understanding for the customer's feel...
Basically it's a normal versant test
Interview Preparation Tips
I applied via Walk-in and was interviewed before May 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Five minutes speech
Interview Preparation Tips
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