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Vertex Group Customer Service Associate Interview Questions and Answers
Updated
16 Jan 2024
1 interview found
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Anonymous
Interview experience
Excellent
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Referral and was interviewed in Dec 2023.
2 Interview Rounds
1
Case Study Round
Firstly he ask Self introduction
2
HR Round (2 Questions)
- Q1. Self introduction and any experience in customer support Add Answer
- Q2. What is a BPO View Answers (1)
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about Vertex Group?
Ask anonymously on communities.
Interview questions from similar companies
suraj sharma
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Aptitude Test Round
It only ask about mathematical , and grammatical knowledge
2
HR Round (1 Question)
- Q1. Normal introduction , and looking communication skills Add Answer
3
Technical Round (1 Question)
- Q1. What is cx service , how can you tackle a difficult cx View Answers (1)
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
-
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. Why are the perfect fit for the role Add Answer
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Jan 2024.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Introduce briefly about your self Add Answer
- Q2. I talk about myself Add Answer
2
Group Discussion Round
How to handle angry customer
3
HR Round (1 Question)
- Q1. Salary discussion Add Answer
I applied via Recruitment Consulltant and was interviewed before Mar 2021.
1 Interview Round
1
HR Round (2 Questions)
- Q1. Why should we hire you? Add Answer
- Q2. Tell me about yourself. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - 1. Sales Knowledge
2. Sales Ideas
3. Market Awareness
4. Competitive products knowledge
5. Offers
2. Sales Ideas
3. Market Awareness
4. Competitive products knowledge
5. Offers
Interview experience
Good
Difficulty level
Hard
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023.
2 Interview Rounds
1
HR Round (1 Question)
- Q1. Basic introduction, company's profile. Add Answer
2
Aptitude Test Round
AMCAT Assessment takes place
G Priyanka
I applied via Company Website and was interviewed in Jun 2021.
Interview Questions
- Q1. When i should get inter view cal
Add Answer
- Q2. Where is the cimpany
View Answers (1)
- Q3. And u will provide job training
Add Answer
- Q4. And how u will send offer letter
Add Answer
- Q5. And how is the salary expectations
Add Answer
- Q6. And in your company any experience required
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Iam expecting interview cal from your organization i have techinal skills to improve my knowledge
I applied via Referral and was interviewed before Jun 2020.
Interview Questions
- Q1. What is your name?
View Answers (4)
- Q2. What are your qualifications
View Answers (1)
- Q3. Why should we hire you?
View Answers (1)
- Q4. Try to sell me this glass(that was on the table that time)
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Do not worry or get anxiety for first time itss really very easy because the person sitting in front of you was on your place at some point of his/her life so he/she understands, so be normal there is nothing to worry about think like you are just going to talk with someone and you just have to impress him and he will give you the job you needed in return GOOD LUCK Follow me on Instagram -squidward_loathe for more help.
I applied via Company Website and was interviewed in Mar 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (2 Questions)
- Q1. What do you understand by BPO? View Answers (3)
- Q2. What is empathy and how to deal with the customer if customer irritate with your service? View Answers (3)
3
Coding Test Round
Basically it's a normal versant test
Interview Preparation Tips
Interview preparation tips for other job seekers - Just apply. You may not be the best candidate or have all the requisite qualifications, but you'll never get a job if you don't try.
I applied via Walk-in and was interviewed before May 2020.
4 Interview Rounds
Interview Questions
- Q1. Five minutes speech
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't get tensed by seeing the environment and the people, if you are a fresher. Be prepared. You can just stand in front of the mirror and speak, see your performance yourself.Self criticise. Have knowledge about the company. Have all the soft and hard copies of the supporting documents with you. Be punctual. Maintain an eye contact with the interviewer. Your resume should be neat and clean. Speak only what is there in your resume. Also to note you should be formal. A strict no for casual dresses. If you are a boy be clean shaved and have a good hair style. If you are a girl avoid over make up go as you are. This will boost your confidence.Speak only truth, lies will not help. Always remember if you fail once there is always a next success waiting for you. Don't give up. Be confident. All the best.
Vertex Group Interview FAQs
How many rounds are there in Vertex Group Customer Service Associate interview?
Vertex Group interview process usually has 2 rounds. The most common rounds in the Vertex Group interview process are Case Study and HR.
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People are getting interviews through
based on 1 Vertex Group interview
Referral
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
Customer Service Associate Interview Questions from Similar Companies
25%
less
than the average Customer Service Associate Salary in India
View more details
Vertex Group Customer Service Associate Reviews and Ratings
based on 4 reviews
Rating in categories
|
Team Lead
7
salaries
|  ₹2.6 L/yr - ₹4.5 L/yr |
|
Customer Service Associate
7
salaries
| ₹2 L/yr - ₹2.4 L/yr |
|
Assistant Manager
6
salaries
| ₹4.5 L/yr - ₹7.7 L/yr |
|
Customer Care Executive
6
salaries
| ₹1.8 L/yr - ₹2.4 L/yr |
|
Customer Service Executive
5
salaries
| ₹1.8 L/yr - ₹13.6 L/yr |
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