Unipath Solutions Customer Service Executive Interview Questions and Answers for Freshers

Rates of speech and English speaking are important for effective communication in customer service.

• Speaking clearly and at a moderate pace helps customers understand you better

• Using simple language and avoiding jargon can make communication easier

• Being aware of cultural differences in language and communication styles is important

• Active listening and asking clarifying questions can help ensure effective communication

• Ex...read more

Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling returns or exchanges.

• Good customer...read more

A pace setter is a person or organization that sets the standard for others to follow.

• Pace setters are leaders in their field who set the bar for others to strive towards.

• They are often innovative and forward-thinking, pushing the boundaries of what is possible.

• Examples of pace setters include companies like Apple and Google, who have revolutionized their respective industries.

• Individuals can also be pace setters, such...read more

I will listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution.

• Listen actively and let them vent their frustration

• Empathize with their situation and show understanding

• Apologize for the inconvenience caused

• Offer a solution to resolve the issue

• Follow up with the customer to ensure their satisfaction

Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.

• Empathy is putting yourself in someone else's shoes and feeling what they feel.

• Sympathy is acknowledging someone's pain or situation and feeling sorry for them.

• Empathy is more about understanding and connection, while sympathy is more about acknowledging and offering support.

• For example, if a friend is g...read more