Unipath Solutions Customer Service Executive Interview Questions and Answers

Q1. Tell me about your self?
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Q2. Why we should hire your?
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Q3. Why you want to work in our company?
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Q1. How long you work in our company?
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Q2. Tell me about your self?
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Q1. Tell me about yourself
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Q2. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling returns or exchanges.

• Good customer...read more
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Q1. 1.Tell me about yourself?
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Q2. 2.What do you know about kolkata?
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Group number discussion

Q1. Tell me about self introduction
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Q1. Last company where worked
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Q1. Tell me about company
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Q1. Tell me something about yourself than asking to privious job details if you are experienced than salary expectations.
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Q2. Tell me something about for Mumbai
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Q1. Tell me something about yourself ?
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Q2. Tell me something about pace setter ?
Ans. 
A pace setter is a person or organization that sets the standard for others to follow.
• Pace setters are leaders in their field who set the bar for others to strive towards.

• They are often innovative and forward-thinking, pushing the boundaries of what is possible.

• Examples of pace setters include companies like Apple and Google, who have revolutionized their respective industries.

• Individuals can also be pace setters, such...read more
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Q3. Why do you want to work with us ?
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Q4. Why did you left your previous job ?
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Q5. What are your strengths and weakness ?
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Q6. Where do you want to see yourself in 5 years
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Q7. How will you handle an angry customer
Ans. 
I will listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution.
• Listen actively and let them vent their frustration

• Empathize with their situation and show understanding

• Apologize for the inconvenience caused

• Offer a solution to resolve the issue

• Follow up with the customer to ensure their satisfaction
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Q8. What is difference between empathy and sympathy
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Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.
• Empathy is putting yourself in someone else's shoes and feeling what they feel.

• Sympathy is acknowledging someone's pain or situation and feeling sorry for them.

• Empathy is more about understanding and connection, while sympathy is more about acknowledging and offering support.

• For example, if a friend is g...read more
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