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I applied via AmbitionBox and was interviewed in Aug 2023. There was 1 interview round.
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing product information, troubleshooting, and resolving issues.
Customer service aims to ensure customer satisfaction and build long-term relationships.
Examples of customer service include answering phone calls, r...
Handling customers with high temper requires patience, empathy, and effective communication.
Remain calm and composed
Listen actively and empathize with the customer's concerns
Apologize for any inconvenience caused
Offer solutions or alternatives to address their issue
Avoid arguing or escalating the situation
Seek assistance from a supervisor if necessary
Top trending discussions
I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.
I was recommended by a former colleague who worked with me at my previous company.
Recommended by a former colleague
Worked together at previous company
Yes, I am familiar with basic KPIs.
KPIs are Key Performance Indicators that measure the success of a business or individual.
Examples of KPIs include sales revenue, customer satisfaction, and website traffic.
KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART).
I applied via Newspaper Ad and was interviewed in Apr 2024. There was 1 interview round.
Puma company opened its first store in 1948 in Germany.
Puma was founded by Rudolf Dassler, the brother of Adidas founder Adi Dassler.
The company initially started as Gebrüder Dassler Schuhfabrik before being renamed to Puma in 1948.
Puma's first store opened in Herzogenaurach, Germany in 1948.
Puma is known for its athletic and casual footwear, apparel, and accessories.
Puma's top 10 products include sneakers, running shoes, athletic apparel, and accessories.
Sneakers
Running shoes
Athletic apparel
Accessories
I appeared for an interview before Mar 2024.
Asked Few questions about customer relationship
I applied via Naukri.com and was interviewed in May 2023. There were 2 interview rounds.
A case study is an in-depth study of one person, group, or event. In a case study, nearly every aspect of the subject's life and history is analyzed to seek patterns and causes of behavior. A case study has also been described as an intensive, systematic investigation of a single individual, group, community or some other unit in which the researcher examines in ...
posted on 2 Jan 2025
I applied via Walk-in and was interviewed before Jan 2024. There was 1 interview round.
I appeared for an interview in Oct 2023.
I appeared for an interview before Mar 2024.
I applied via LinkedIn and was interviewed in May 2024. There were 2 interview rounds.
Quant, Logical Reasoning and Comprehension
based on 2 interviews
Interview experience
based on 5 reviews
Rating in categories
Retail Associate
51
salaries
| ₹2.4 L/yr - ₹3.8 L/yr |
Sales Executive
30
salaries
| ₹2.4 L/yr - ₹3.8 L/yr |
Assistant Store Manager
26
salaries
| ₹4.5 L/yr - ₹9.5 L/yr |
Fashion Consultant
23
salaries
| ₹2.5 L/yr - ₹3.5 L/yr |
Retail Sales Associate
17
salaries
| ₹2.5 L/yr - ₹3.6 L/yr |
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