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Twilio Senior Technical Support Engineer Interview Questions and Answers

Updated 12 Jul 2021

Twilio Senior Technical Support Engineer Interview Experiences

1 interview found

I applied via LinkedIn and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my previous experiences, different use cases scenarios about how to solve customer related issues in technical support

Interview Preparation Tips

Interview preparation tips for other job seekers - It's the best and transparent interview process.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Apr 2023.

Round 1 - Technical 

(1 Question)

  • Q1. Given a string with parenthesis, return if the parenthesis are balanced or not.
  • Ans. 

    Check if a string with parenthesis is balanced

    • Use a stack to keep track of opening parenthesis

    • Iterate through the string and push opening parenthesis onto the stack

    • When a closing parenthesis is encountered, pop from the stack and check if it matches the closing parenthesis

    • If stack is empty at the end and all parenthesis are matched, return true

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. Design an login/register authentication system.
  • Ans. 

    Design a secure login/register authentication system.

    • Use strong encryption algorithms like bcrypt for storing passwords.

    • Implement multi-factor authentication for added security.

    • Utilize HTTPS protocol to ensure data transmission is secure.

    • Implement rate limiting to prevent brute force attacks.

    • Use CAPTCHA to prevent automated account creation.

    • Store user credentials in a secure database with proper access controls.

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Culture fit questions

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Merge two sorted lists

Round 2 - Technical 

(1 Question)

  • Q1. System Design netflix or Youtube
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is content security Policy
  • Ans. 

    Content Security Policy (CSP) is a security standard that helps prevent cross-site scripting (XSS) attacks by allowing website owners to control which resources can be loaded on their site.

    • CSP is implemented using an HTTP header that specifies approved sources of content such as scripts, stylesheets, images, fonts, and more.

    • It helps protect against XSS attacks by restricting the sources from which certain types of cont...

  • Answered by AI
  • Q2. React question to have directory sturcture listing

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

It was 3 hour test. Given sessions of users with timestamp and generate the group of session which falls in 10 minutes window.

Round 3 - Virtual Onsite 

(5 Questions)

  • Q1. There were 4 rounds. 2 System Design and 1 coding round followed by hiring manager round with behavioral questions
  • Q2. Design weather Widget where you are calling an API to get hourly data
  • Ans. 

    Design a weather widget that calls an API to get hourly data.

    • Use a front-end framework like React or Angular to create the widget.

    • Make API calls to a weather service like OpenWeatherMap or WeatherAPI.

    • Display hourly weather data such as temperature, humidity, and precipitation.

    • Include icons or graphics to represent different weather conditions.

    • Allow users to input their location or automatically detect it using geolocat...

  • Answered by AI
  • Q3. Design Netflix streaming system
  • Ans. 

    Design a scalable and efficient streaming system for Netflix.

    • Use a content delivery network (CDN) to cache and deliver content closer to users.

    • Implement a recommendation system to personalize content for users.

    • Utilize a microservices architecture to handle different components like user authentication, video encoding, and streaming.

    • Use load balancing and auto-scaling to handle varying traffic demands.

    • Implement a fault-...

  • Answered by AI
  • Q4. Longest substring without repeating characters
  • Ans. 

    Find the longest substring without repeating characters in a given string.

    • Use a sliding window approach to track the longest substring without repeating characters.

    • Keep track of the characters seen so far in a set to check for duplicates.

    • Update the start index of the window when a duplicate character is found.

    • Return the length of the longest substring.

  • Answered by AI
  • Q5. Tell me about a time when you had a conflict

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
-

I applied via Approached by Company and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. The usual talk about your experience and what to expect
Round 2 - Coding Test 

Take home timed coding assignment using GET and POST

Round 3 - Technical 

(1 Question)

  • Q1. 3 hour virtual onsite: easy/medium level LC, Vanilla JS, system design
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Https api design
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Coding Test 

[1] a^2 + b^2 = x^2 , given x find a and b. Example x = 100, we have to return [6,8]
[2] rotate a square matrix by 90 degrees

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well on specialization for which you are applying. Coding questions would be easy
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

Cloud integration and application integration

I applied via Approached by Company and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Coding Test 

Medium to high level coding questions

Round 2 - Technical 

(1 Question)

  • Q1. Technical questions were asked
Round 3 - Technical 

(1 Question)

  • Q1. Technical questions were asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare coding and LLD + HLD
Prepare your coding language technical questions

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Twilio Senior Technical Support Engineer Salary
based on 8 salaries
₹12 L/yr - ₹16.1 L/yr
68% more than the average Senior Technical Support Engineer Salary in India
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Twilio Senior Technical Support Engineer Reviews and Ratings

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4.0/5

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2.5

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