Tunga Hotels Restaurant Captain Interview Questions and Answers

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Q1. Difference between STR and Trip advisor rating
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STR and Tripadvisor ratings are both used to evaluate the performance of hotels, but they differ in terms of data sources and methodology.
• STR (Smith Travel Research) rating is based on data collected from participating hotels, providing insights into key performance metrics such as occupancy rate, average daily rate, and revenue per available room.

• Tripadvisor rating, on the other hand, is based on guest reviews and rat...read more
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Q2. What is crypto currency
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Crypto currency is a digital or virtual currency that uses cryptography for security and operates independently of a central bank.
• Crypto currency is decentralized and operates on a peer-to-peer network

• Transactions are recorded on a public ledger called a blockchain

• Crypto currency can be bought and sold on exchanges

• Examples of crypto currencies include Bitcoin, Ethereum, and Litecoin
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Q3. It is a virtual currency not governed by any bank. It should be regulated in order to avoid any scan and misleads
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Q1. What is your greatest strength and weakness?
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My greatest strength is my ability to effectively communicate and collaborate with team members. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication and collaboration

• Weakness: Being overly detail-oriented

• Strength: Ability to motivate and inspire team members

• Weakness: Difficulty in saying 'no' to additional tasks

• Strength: Strong problem-solving skills

• Weakness: Impatience when t...read more
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Q2. How do you deal with an upset customer?
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When dealing with an upset customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, offer a solution, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely if necessary

• Offer a solution or alternative

• Follow up to ensure customer satisfaction
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Quant was asked mainly to check your maths skills

It was all about credit card fraud

Situation handeling technical questions

Q1. Family background
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Q2. How do uou see yourself growing with us?
Ans. 
I envision growing with your team by enhancing my skills, taking on leadership roles, and contributing to a positive work environment.
• I plan to pursue additional training in hospitality management to improve service quality.

• I aim to take on mentorship roles for new staff, sharing my knowledge and experience.

• I see myself leading initiatives to improve guest satisfaction, such as organizing team-building activities.

• I wan...read more
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Menu knowledege interest

Q1. Technical question
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Q2. Experience while training
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Training as a Senior Steward enhanced my skills in leadership, teamwork, and problem-solving in a dynamic environment.
• Developed strong leadership skills by overseeing a team of junior stewards during busy service hours.

• Enhanced communication abilities by coordinating with kitchen staff and front-of-house teams to ensure smooth operations.

• Gained experience in conflict resolution by addressing guest complaints effectivel...read more
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Q1. What are your salary expectations?
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Salary expectations for a Restaurant Manager depend on experience, location, and industry standards, typically ranging from $50k to $80k.
• Experience Level: A manager with 5+ years in the industry may expect a salary on the higher end, around $70k-$80k.

• Location Impact: Salaries can vary significantly by region; for example, a manager in New York City may earn more than one in a smaller town.

• Industry Standards: Researchin...read more
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Q2. What is your family background?
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I come from a close-knit family that values hard work, support, and shared experiences, which shaped my approach to management.
• Supportive Environment: My parents always encouraged me to pursue my passions, which instilled a strong work ethic and determination.

• Diverse Background: My family has roots in different cultures, which taught me the importance of inclusivity and understanding diverse perspectives.

• Shared Meals: ...read more
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Q3. Share details of your previous job.
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As a Restaurant Manager, I oversaw daily operations, staff management, and customer satisfaction to ensure a thriving dining experience.
• Staff Management: I led a team of 20 employees, conducting regular training sessions to enhance service quality and team efficiency.

• Inventory Control: Implemented a new inventory system that reduced food waste by 15% and improved cost management.

• Customer Engagement: Developed a custome...read more
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Q4. Why are you looking for a change?
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I'm seeking a change to grow professionally, embrace new challenges, and contribute to a dynamic team in a thriving restaurant environment.
• Career Growth: I'm looking for opportunities to advance my career, such as taking on more leadership responsibilities or managing larger teams.

• New Challenges: I thrive in dynamic environments and want to tackle new challenges that will help me develop my skills further, like impleme...read more
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Q5. Tell me about yourself.
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I am an experienced restaurant manager with a passion for delivering exceptional dining experiences and leading high-performing teams.
• Extensive Experience: Over 8 years in the restaurant industry, managing both front-of-house and back-of-house operations in busy establishments.

• Team Leadership: Successfully led a team of 30 staff members, fostering a positive work environment that resulted in a 20% increase in employee ...read more
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